What’s the bet brand polling was done before the PlayStation network got hacked? Bing is the biggest mover, jumping 107 places in 2011 to 98th spot. Meanwhile, new customer satisfaction research puts Internode ahead of the telco pack, while 3 and Vodafone slide. More »
JD Power and Associates have awarded the iPhone the top spot in their annual survey measuring overall customer satisfaction among business wireless smartphone users. On a scale of 1000 (measured by five key factors in order of importance: ease of operation, operating system, physical design, handset features, and battery aspects) Apple’s iPhone scored a 778, followed by BlackBerry-maker RIM with a 703 and Samsung with a 701. This is significant for two reasons: JD Power has a reputation for reliable research and the survey focuses on business users—an area traditionally dominated by last year’s winner the BlackBerry.
