Geek Squad

Best Buy Responds To 3D Glasses Setup Service

6:20AM March 24, 2010 | Adam Frucci

Best Buy is known for charging a lot of money to do very little with its setup services, but its “3D glasses syncing” seemed to bring things to a whole new level. They’ve responded. More »


Best Buy Now Completely Full Of Crap In 3D

7:40AM March 20, 2010 | Mark Wilson

If you drop a few grand on a 3DTV package, the Geek Squad will “sync” those 3D glasses for you free – part of a “$149.99 value”. The problem? Syncing shutter glasses only requires that you LOOK AT THE SCREEN. More »


Best Buy’s “Optimisation” Update: Technically Optional, Still Dickish

2:00PM January 30, 2010 | Dan Nosowitz

An email sent to Consumerist by a Best Buy employee lays out the changes Best Buy has made in pushing their optimisation service. Basically, you can’t be forced to pay for optimisation – but the salesman won’t tell you that. More »


Best Buy Is Epically Botching This TV Repair

6:58AM January 13, 2010 | Sean Fallon

I once had to wait an extra four weeks for a couch. I was furious. All I can say is that I’m glad I’m not this dude on the Best Buy repair forums trying to get his TV fixed. More »


Leaked Memo: Geek Squad Killing Scammy “Optimisation” Services

8:35AM January 8, 2010 | John Herrman

EXCLUSIVE: The Best Buy Geek Squad’s PC and Mac optimisation services are worse than a bad deal, since they can actually make your new computer slower. Apparently Best Buy heard our heckling: bullshit optimisation is on its way out. More »


Geek Squad’s CES Ads Are Surprisingly Honest

6:52AM January 8, 2010 | John Herrman

Thanks, Geek Squad, for basically writing the headline for our next story on your borderline fraudulent “optimisation” scams! Spotted in in the CES Press room, of all places.


Entertainment

Geek Squad Exposed: The Real Agenda

4:00AM November 29, 2009 | Brian Hogg

The Geek Squad’s Newest Racket: CD Ripping

9:40AM September 18, 2009 | John Herrman

Building on a proud tradition of charging for things that shouldn’t cost anything, Best Buy’s crack team of dudes will now rip your CDs, for the low low price of $US1 a disc. More »


Gadgets

Verizon Rolling Out Geek Squad Knockoff Called ‘Expert Care’

6:00AM October 10, 2008 | Sean Fallon

Starting today, Verizon will join a growing list of companies including Best Buy and AT&T that offer a service dedicated to in-home customer support. Verizon’s ‘Expert Care’ will offer a ‘protection pack’ that provides home repair and replacement coverage for your computers, televisions, and telephones as well as monitors, modems, keyboards, mice, OEM remote controls and FiOS backup batteries. Service starts at $US5 a month and can run up to $US20 depending on your equipment. They are also offering a “Premium Technical Support” service that adds 24/7 phone and online support for $US15 a month.


Mobile

Best Buy iPhone 3G: Buy BS Accessory Package, Geek Squad Will Do What Apple Store Does for Free

11:30AM September 5, 2008 | Matt Buchanan

The iPhone 3G is making its Best Buy debut this Sunday, and a copy of the ad you’ll see in your local paper confirms that even though Best Buy has the distinction of being the iPhone’s first independent US retailer, it’ll be the same old Best Buy peddling it.

More »