Best Buy is known for charging a lot of money to do very little with its setup services, but its “3D glasses syncing” seemed to bring things to a whole new level. They’ve responded. More »
If you drop a few grand on a 3DTV package, the Geek Squad will “sync” those 3D glasses for you free – part of a “$149.99 value”. The problem? Syncing shutter glasses only requires that you LOOK AT THE SCREEN. More »
An email sent to Consumerist by a Best Buy employee lays out the changes Best Buy has made in pushing their optimisation service. Basically, you can’t be forced to pay for optimisation – but the salesman won’t tell you that. More »
I once had to wait an extra four weeks for a couch. I was furious. All I can say is that I’m glad I’m not this dude on the Best Buy repair forums trying to get his TV fixed. More »
Thanks, Geek Squad, for basically writing the headline for our next story on your borderline fraudulent “optimisation” scams! Spotted in in the CES Press room, of all places.
Starting today, Verizon will join a growing list of companies including Best Buy and AT&T that offer a service dedicated to in-home customer support. Verizon’s ‘Expert Care’ will offer a ‘protection pack’ that provides home repair and replacement coverage for your computers, televisions, and telephones as well as monitors, modems, keyboards, mice, OEM remote controls and FiOS backup batteries. Service starts at $US5 a month and can run up to $US20 depending on your equipment. They are also offering a “Premium Technical Support” service that adds 24/7 phone and online support for $US15 a month.
The iPhone 3G is making its Best Buy debut this Sunday, and a copy of the ad you’ll see in your local paper confirms that even though Best Buy has the distinction of being the iPhone’s first independent US retailer, it’ll be the same old Best Buy peddling it.
