customer service
Networks
AT&T’s Tech Support People Are As Happy As Their Customers
4:25AM John Herrman | It’s just plausible enough to be real, and just real enough to be crushingly depressing. More »
Random Stuff
My Girlfriend’s Call To Dell: 90 Min, 10 Reps, Nothing Accomplished
10:00AM Brian Lam | Lisa said to me, “Maybe Dell will let me swap out my new battery for a smaller one? I’ll just call and ask.” I felt a spike of fear. Which was legitimised within two hours. More »
Random Stuff
64% Of Men Don’t RTFM Before Calling Tech Support
12:30PM Chris Jacob | Gadget Helpline, a UK tech support service, found that well over half of their male customers didn’t even bother to read the manual before calling tech support. C’mon guys, is that the best we can do? More »
Software
Surprise! Psystar’s Rebel EFI Software And Customer Service Shady
5:40AM Sean Fallon | Psystar’s Rebel EFI software promises that you can install OS X on any PC with a Core 2 Duo, Quad, i7 or Xeon Nehalem processor for $US50, but we are discovering that you will probably end up getting screwed royally. More »
Computers
Hey Dell: A “Hard Drive For Laptops” Program Doesn’t Work
7:40AM Sean Fallon | So, this guy sends his laptop to Dell for repair and Dell sends him back a hard drive…just a hard drive in a box. So what’s the problem here? More »
Networks
T-Mobile Lets Furious Sidekick Users Break Their Contracts For Free
2:54AM John Herrman | T-Mobile’s initial apologia to Sidekick users grieving their lost data was a joke. A month of free data service? To access what? Now they’ve manned up, giving affected customers something they might actually want: A way out of their contracts. More »
Computers
ThinkPad’s $US100/Year Warranty Service Is Actually Pretty Good
12:20PM Jason Chen | Boing Boing Cory relates this tale using his $US100/year global support service for his Lenovo laptop and actually liking what eventually happened. Wha?? More »
Business
Dell Settles $4 Million In Complaints For Shady Service
8:40AM Sean Fallon | NY State Attorney General Andrew Cuomo has announced that a $US4 million settlement has been reached with Dell over shady service plans and financing deals. New Yorkers that have bought a Dell since 2004 may be entitled to compensation. More »
Phones
Sprint Retracts $US100 Palm Pre Deal After Six Hours
7:44AM John Herrman | Here’s how this went: A blogger found two explicit references on Sprint’s website to a deal that gave new Sprint subscribers a Pre for $US100. A few hours later, after an almost certainly hilarious “internal review”, they cancelled it. More »
Business
