customer service
Software
Surprise! Psystar’s Rebel EFI Software And Customer Service Shady
5:40AM Sean Fallon | Psystar’s Rebel EFI software promises that you can install OS X on any PC with a Core 2 Duo, Quad, i7 or Xeon Nehalem processor for $US50, but we are discovering that you will probably end up getting screwed royally. More »
Computers
Hey Dell: A “Hard Drive For Laptops” Program Doesn’t Work
7:40AM Sean Fallon | So, this guy sends his laptop to Dell for repair and Dell sends him back a hard drive…just a hard drive in a box. So what’s the problem here? More »
Networks
T-Mobile Lets Furious Sidekick Users Break Their Contracts For Free
2:54AM John Herrman | T-Mobile’s initial apologia to Sidekick users grieving their lost data was a joke. A month of free data service? To access what? Now they’ve manned up, giving affected customers something they might actually want: A way out of their contracts. More »
Computers
ThinkPad’s $US100/Year Warranty Service Is Actually Pretty Good
12:20PM Jason Chen | Boing Boing Cory relates this tale using his $US100/year global support service for his Lenovo laptop and actually liking what eventually happened. Wha?? More »
Business
Dell Settles $4 Million In Complaints For Shady Service
8:40AM Sean Fallon | NY State Attorney General Andrew Cuomo has announced that a $US4 million settlement has been reached with Dell over shady service plans and financing deals. New Yorkers that have bought a Dell since 2004 may be entitled to compensation. More »
Phones
Sprint Retracts $US100 Palm Pre Deal After Six Hours
7:44AM John Herrman | Here’s how this went: A blogger found two explicit references on Sprint’s website to a deal that gave new Sprint subscribers a Pre for $US100. A few hours later, after an almost certainly hilarious “internal review”, they cancelled it. More »
Business
Best Buy Sells Customer a Large Brick In Place of a MacBook Pro. Literally.
2:30PM Dan Nosowitz | In what’s possibly the meanest anti-Apple pun ever, Consumerist reader Ryan was sold an actual brick in a box instead of the MacBook Pro for which he paid over $US2,000. More »
Networks
Man Charged $US62,000 for Downloading Wall-E While In Mexico
1:00AM Dan Nosowitz | While on vacation in Mexico, Alberto downloaded Wall-E over his wireless carrier’s network, only to be slapped with an insane $US62,000 bill. More »
Business
Best Buy Sells Egregiously Crappy, 9-Year-Old Hard Drive As New, Then Refuses Refund
8:00AM Dan Nosowitz | Best Buy customer Jon purchased a brand-new Western Digital hard drive for store pickup, but when he opened the (sealed) package at home, he found a 30GB, near-decade-old product instead. Best Buy’s reaction? “Tough luck.” More »
Gadgets
