The good news? Vodafone says it is installing a more efficient customer service system. The bad news? It won’t be in place until March next year. More »
For a nice change of style from the usual ‘I hate Telstra story’, Telstra have decided to focus on customers (*gasp*) – rather than profit and loss statements. Today, Telstra will give customers access to a new online portal that aims to be a one-stop shop for all things plan-related. More »
Stepping out of the blue employee t-shirt, an Apple worker has broken Jobs’ honor-code to speak to Popular Mechanics about what it’s like working in one of those big glass-and-chrome stores. And guess what? Us customers treat them like shit! More »
Available for Apple customers still within their warranties, Express Lane is a fancy tech support service for cutting down forum-trawling to find help faster. It also stores details on previous issues you’ve had with their products. More »
When we heard about Wicked Lasers’ Spyder III Pro Arctic laser, an ultra powerful portable laser with a lightsabre-esque design selling for only $US200, it almost seemed too good to be true. Turns out it might have been. More »
