Charter

Is Charter Tricking Customers Into Renting Unnecessary Routers?

1:26AM March 19, 2010 | John Herrman

One savvy Reddit user seems to think so! Also: hoards of other disgruntled and/or confused customers, according to Google. The scam? Charter’s convincing customers that their perfectly good router hardware – including the Linksys WRT54G – just doesn’t work with the ISP. More »


Charter to Sell Your Browsing History for Targeted Ads

10:50AM May 14, 2008 | Matt Buchanan

It’s one thing when Google uses your search for boobs to deliver targeted ads for plastic surgeons in your area. It’s another when your ISP uses deep-packet inspection to snoop on which sites you visit and for how long, and then essentially sells that data to advertisers for super-targeted. That’s exactly what Charter is about to do, calling it an “enhanced online experience.” Naturally, the program is opt-out, not opt-in, so you’ve gotta take the initiative to hang on to one last shred of privacy. And no, they’re not passing on the money they’re making off your browsing habits in the form of discounts. Oh, this better not migrate to other ISPs like pay-per-byte billing. [DSL Reports via Consumerist Photo via Getty]

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