Gizmodo Australia » applecare

Apple Denying Support to Smokers?

Chris Jacob — Sat, 21 Nov 2009 20:00:00 +0000

The Consumerist is reporting that two Mac users were denied AppleCare coverage because the owners were smokers. Not because the computers were damaged by second-hand smoke, but because of Occupational Safety and Health Administration (OSHA) regulations.

According to separate reports from different parts of the country, Apple denied coverage for two users in 2008 based on the fact that OSHA lists cigarette smoke as a biohazard. Both techs refused service to the computers not because the smoke damaged them, but because it’s considered hazardous to a tech’s health to work on a contaminated unit.

Both owners tried to appeal their cases, even going all the way up to Steve Jobs. Unlike this guy, they weren’t as lucky.

These are just two isolated incidents though, and in the comments at Consumerist some smokers are reporting having no trouble getting their computers serviced by Apple. It appears to be on a case-by-case basis, not a hard-set policy. Any smokers out there ever run into trouble getting Apple to repair hardware? [Consumerist via Slashdot]

Rumour Smashed: AT&T Not Insuring iPhones For US$5 a Month

Jason Chen — Wed, 21 May 2008 17:50:00 +0000

We knew that rumour about AT&T iPhone insurance for US$5 was too good to be true, seeing as we went through the same thing back in 2007 when the iPhone was launched. AT&T’s insurance company, Asurion, isn’t going to cover that super expensive phone for only US$5 a month, even with the US$125 deductible on pricier smartphones and PDAs. Tough luck guys, but you can always get AppleCare and protect yourself from most problems on your phone not caused by you being a dumbass. [MobileWhack]

AppleCare for iPhone Available Now For $69

jenneth — Tue, 24 Jul 2007 22:37:45 +0000

The $69 iPhone Apple Care we told you about is now live on Apple’s site. You can order online (free shipping) in order to extend your one year of complimentary iPhone repair service to two years. Telephone support, on the other hand, is still free for two years even without AppleCare. AppleCare is not available for residents of Alabama, Connecticut, Nevada, or Wyoming, so don’t bother ordering it if you live there. [Apple]