Nokia got busted by ACMA today to the tune of $55,000 for sending out spam SMS to customers. Ouch! More »
The ACMA has published and is starting to publicise Optus’ undertaking in regards to its telemarketing activities, some of which were a bit on the annoying side. I can say that personally; the letter the ACMA sent me after a complaint is after the jump. More »
Hands up if you work in a call centre? Two hands up if it’s for a telco. I feel your pain. I’ve had sojourns at both One.Tel and Vodafone in the past (yeah, I should stick to writing). It’s tough navigating issues from the inside, let alone as a customer — which is why I’m not shocked by new data released by the Telecommunications Industry Ombudsman (TIO) today. For instance, 39 per cent of the 516 customers surveyed tried more than 6 times to resolve issues, and around 20 per cent spent over 9 hours doing so. More »
Back in May, the Australian Communication and Media Authority (ACMA) drafted a report that called for telcos to lift their game. Recommendations included ending advertising with misleading terms like cap or free, and notifying you when you’ve hit a certain amount of usage. The response submitted by the telcos was released this week, and included fun tidbits like “providing more information about telephone pricing and plans would only confuse consumers.” More »
Back in May, the Australian Communication and Media Authority (ACMA) reported what you and I already knew: “The complexity of plans and how they are framed make it virtually impossible to compare them accurately.” That got local price comparison site, WhistleOut, crunching the numbers, and the result is this fantastic infographic. More »
Those fancy wireless signals that give you sweet, sweet Facebook access on your mobile dont grow on trees, you know. They travel along wireless frequencies that are collected by the government and sold off to the highest bidder. And the next big wireless spectrum auction is getting ready to happen next year. More »
According to a report released today by the ACMA, “88 per cent of household internet users undertaking one or more e-commerce activities and 69 per cent purchasing at least one good or service in the last six months”. I’m glad I’m not a retail franchisee at the moment… More »
Well this might put a dent in 3D TV sales: The ACCC and ACMA have sent out a press release today warning consumers to be cautious when buying a 3D-capable TV for the AFL and NRL grand finals. Why? Because some areas won’t receive the 3D trial signal. More »
Starting February 4 next year, the ACMA has decreed that all devices with a digital TV tuner must include a parental lock feature that will allow parents to lock off certain programming for younger viewers. More »
ACMA today announced that they’ve given Optus first dibs on some extra 2100MHz spectrum for 972 sites across regional Australia. That means better 3G service in the country… Who can argue with that? More »
