Loading page

Lycamobile Found Not Keeping Records Of Complaints

The Australian Communications and Media Authority (ACMA) has directed mobile service provider Lycamobile Pty Ltd to comply with the Telecommunications Consumer Protections (TCP) Code following a complaints-handling investigation. It turns out Lycamobile hasn’t been keeping records of due response dates for its complaints. In some cases the telco didn’t advise customers of delays in dealing with their complaints, or keep records of proposed resolutions.

Government Just Sold $543 Million Of Mobile Spectrum

The results of the Federal Government’s recent auction of a large chunk of the 1800MHz band of the Australian radiofrequency spectrum have been announced: Telstra and Optus each spent nearly $200 million on securing more bandwidth, while TPG and Vodafone also splashed out with multi-million dollar investments. The 2015 auction should see Australia’s 4G networks in regional areas get faster and cover wider areas.

Rise In Mobile Signal Boosters Bad For Rural Aussie Communities

Other than waving your phone in the air like a Star Trek tricorder, there’s not much you can do if you’re getting poor reception on your phone. In metropolitan areas, it’s a brief annoyance, but head out to more rural locations and crappy signals are a way of life. Consumer-level signal boosters can provide some relief, however, not only are they illegal in Australia, but selfish to use, killing reception for other nearby users.

1300 And 1800 Calls Will Soon Be (Almost) Free From Australian Mobiles

Well, this seems overdue. While some mobile providers have long offered free calls to 13, 1300 and 1800 numbers, in their plans, many others haven’t. Regulator the Australian Communication and Media Authority (ACMA) had originally planned to introduce legislation in January 2015 making fee-free calls compulsory, but now the major telcos have agreed to make at least some of those calls free ahead of that deadline.

ACMA Busts Dodo For Not Sending Data Usage Alerts

So here’s a concrete example of how data charges are still a problem: the Australian Communications and Media Authority (ACMA) has issued a formal warning to frequently-troubled provider Dodo for failing to send data usage alerts to its customers.

Microsoft Phone Scammer Fined $45,000 For Holding Users' PCs Hostage

A con man targeting unsuspecting Windows users and holding their computers hostage online has been fined and given a suspended jail sentence in Britain. The scammer’s outsourced Indian telemarketing workers called random phone numbers, convinced people their PCs were virus-laden and charged for antivirus software that Microsoft offers for free.

Telstra Caught Overcharging $30 Million For Global Roaming

Global roaming is already expensive, but Telstra overcharged people by how much?!

The Problem With Australian Telcos

Anyone who has ever had a mobile phone service in this country — be it pre- or post-paid — has a bad experience to share. Bill shock, bad service, crappy coverage: we’ve seen it all. But there’s one overarching problem that is more significant than all of those combined: the idea of “the average customer”.

Global Operation Sees Infamous 'Microsoft' Scammers Finally Taken Down [Updated]

An international operation four years in the making between Australian, North American and Canadian authorities has taken down one of the world’s largest — and coincidentally most annoying — fraud groups: the infamous phone scammers posing as Microsoft tech support employees. Here’s how it all went down.

Loading page