It’s been two years since Vodafone and Hutchison Telecom merged 50:50, and in what VHA calls the “next step in that journey” (before 3 is likely phased out), new customers will now sign on as Vodafone subscribers. I’m sad to see 3 go: they challenged Telstra and Optus with Australia’s first 3G network in 2003, attracted young and tech-savvy fans, and grew in record time — even sponsoring Big Brother and the Cricket.
I ask because Telstra has just started 24/7 Twitter support and finally launched Facebook customer service, too. We can be hard on the telcos (usually rightfully so) but this is good to see. Still, I’d like to hear about your experience.