Bank Of America's Twitter Account Is One Really Dumb Robot

It's always nice to get a response from Company X's official Twitter account when you rage-tweet about how Company X is so terrible and awful. It seems like it actually cares about you! It seems like it wants to help! It seems like it's... human. Too bad it's usually just stupid robots.

It's a hilariously epic mistake by the official BofA Help Twitter account. When Twitter user @darthmarkh tweeted about how he was chased away by cops after drawing chalk in front of a New York City Bank of America that was pointing out how BofA was taking away people's homes, the BofA Help Twitter account decided to jump in and asked @darthmarkh if he needed help with his account... completely ignoring the fact that @darthmarkh was eviscerating Bank of America right in front of its face.

It gets worse for BofA though. When other people jumped into @darthmarkh's replies, they all get mentioned by the same BofA Help Twitter account with the same generic answers. It's completely embarrassing because NO ONE is actually asking for help, they're all just destroying Bank of America (with the ammo Bank of America is providing no less).

You'd think the robot behind these tweets would have better filters that would allow it to ignore people who don't have Bank of America bank accounts and are clearly making fun of Bank of America, but NOPE. You'd think there might be some human oversight, but NOPE. It's just large corporations making a fool of itself on the internet.

Here's the disastrous tweet session by Bank of America. You can see the entire exchange here and the tweet that started it off here.

[eksith]


Comments

    Don't you worry about blank, let me worry about blank!

    I wonder if this is the same sort of robotic employee that causes stock-markets to dive in seconds :P

    I want the #HTCOne for its: Camera Quality

    "(The bot should) ignore people who don't have BoA accounts" - and how should they figure that out?? Should BoA (or all corporations) know every customers every social media account? But what about potential customers? Should they just have all of our every details?

    While it is bad that they use an automatic reply to any mention of them, your suggestion that the customer demand Big Brother Inc. is a bit stupid. Why not just have a human make intelligent replies?

    I want the #HTCOne for its: Design

      This is one of the reasons I dislike twitter, to be honest - companies just jump on it because its the 'cool, easy way to communicate', then either get attacked publicly, get it wrong, or both.

      I remember when BF3 came out, and the official twitter for it was full of players raging against the game, and any replies from the account just saying to check the forums. Added nothing to the game/experience, and went on to show the immaturity of a fair few of the players.

      I want the #HTCOne for its: Design

      I want the #HTCOne for its: Design

    How tragic would it be to discover that this really wasn't an automated reply script but a person who's sole job it was to post this crap. Like the worst script enslaved level 1 tech support...

    I want the #HTCOne for its: Screen

    I work for Bank of America, is there anything I can do to help?

    I want the #HTCOne for its: Beats Audio

    to be honest, i think someone at BofA is taking the piss, i doubt its a fail, would have started off as a joke, and they just kept it up cause its hilarious....

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