Retina MacBook Pro: The Best Worst Laptop I've Ever Owned

A couple of months ago, I had a life-altering experience: I bought a new iPad. I use the term "life-altering experience" because before that day, I was a staunch opponent of all things Apple. I was a devout Linux and Android devotee, and I only really used Windows because I had to, and because I would never, ever be caught dead using a MacBook. I only bought the iPad because I needed a retina device to use for testing. At least that was my intention.

But something happened, something that this fervent Apple-hater did not expect: I fell in love with the device. As someone who stares at screens on a daily basis, I was amazed at the screen. It was one of the most beautiful displays I had ever seen. Text was crystal clear; My eyes no longer strained when reading small print. I wanted this in my laptop.

Matthew MacMillion is a developer, designer, and recent Apple convert who recently experienced the frustration of dealing with Apple's occasional Genius caprice. But at least his story has a happy ending.

At the time, my primary machine was a Dell XPS 17. It was my pride and joy. It was huge, but it was powerful, and I had spent a decent chunk of change (nearly $US2,000) to get it decked out: 16GB of RAM, an SSD, the fastest i7 available at the time, everything. This beast was my life, and it was turned on almost all day long, every day. It wasn't without its faults, of course. Most notably was the screen. It came with the absolute worst screen I had ever laid eyes on. Rough, dull, scratchy–It looked like someone had rubbed it down with sandpaper just before packaging it up and sending it to me. I remember my expression when I first opened it up and turned it on. My heart sank. I knew I was a stickler for things being perfect, but surely this isn't what two grand bought you.

I called Dell. I waded through an hour of overseas tech support, people telling me to "just reboot my computer", people telling me it was normal — your typical run-of-the-mill phone support responses. I fought my way gallantly up the chain until I reached Dell's XPS preferred support. I remember his words exactly. "That screen should be flawless" he said. "If it's not up to your expectations, we'll get it fixed." This is where Dell blew my mind. A replacement screen was overnighted to me. The next day, a certified Dell technician came to my office, and within fifteens minutes, I had the most beautiful laptop screen I had ever seen, shining brightly and ready to be used. "Wow," I thought, "this is what Dell tech support is capable of?" I was impressed.

One of my co-founders has been a Mac guy for what seems like most of his life. He never said much when I went on my anti-Apple rants, but I could tell he was just sitting by patiently, waiting for me to come around. In secret, I wanted to as well. I had seen all the shiny web development tools that were available for OS X, and I was jealous. Linux was good, but I needed Photoshop and Illustrator to run flawlessly. Now running my own business, I didn't have time to spend hours a day fiddling with my OS. I just needed it to work. A MacBook Pro and OSX were looking rather tempting, but I just had to resist. Apple had a trick up their sleeve, though. A sneaky, seemingly direct attack at my biggest weakness: Apple announced the MacBook Pro with Retina Display.

I caved. Those around me saw it as more of an avalanche: first the MacBook, then a Time Capsule, then all the peripherals, an iPhone, a Thunderbolt Display. I was in a downward spiral of tech, and I was hooked. I quickly grew to love OS X. It had everything I needed, and it ran beautifully. I willingly gave up the customisation and geek factor that Android gave me in exchange for getting the things I needed quickly on my phone and tablet. The people at the local Apple Store knew me and my business by name. I even got a business discount on my Thunderbolt Display. I had all but forgotten my pleasant experiences with Dell's support. That was, until I started having issues with the new MacBook. The dreaded image retention issue.

I wasn't the only one, of course. In fact, there's an enormous thread regarding the issue on Apple's discussion forums. I was one of the lucky few who found the issue within their original fourteen-day return period. Unable to comprehend how a display this gorgeous on a machine that I paid almost thirty-five hundred dollars for would be having issues like this, I took the device back to my local Apple Store. I sat patiently at the Genius Bar, waiting to be helped. I was excited. I had heard the tales. I had been told before just how helpful Apple was when it came to getting things right. I wanted to see this in person.

At the time, the issue was still fresh. Some blogs had been reporting it, and the aforementioned thread existed. Those of us participating in the thread had narrowed the culprit down to LG manufactured screens. Those lucky few that had Samsung screens were not having the problem. The Genius I talked to had not heard of the issue, but I was able to easily reproduce it. He claimed that it was "within spec", but since I was still within my fourteen-day window, I was allowed to walk out with a new device. It was the last day of my return period, and given that finding a rMBP with a Samsung screen was essentially a lottery, I opted for a standard MacBook Pro, thinking that I would try the Retina again after the next iteration. I was leaving that afternoon for a trip, and I needed a device that worked.

I was miserable. I spent the entire weekend yearning for that gorgeous screen. Everything I looked at was fuzzy. My eyes strained. I couldn't take it. I got back early Sunday afternoon and headed straight for the Apple Store. I marched in and immediately swapped the MacBook again and rushed out with another Retina. When I got home, I was almost afraid to open it. I booted it up, let it restore from my Time Capsule, and logged in. I opened the terminal, and ran that all-important command to check the display model.

It was a Samsung screen.

I almost leapt out of my chair. I was ecstatic. I had hit the jackpot. I almost felt bad for the other users when I posted on the thread that I had managed to find one with a Samsung screen. But I was happy. I bragged about my machine. I loved it. It did exactly what I needed. It looked fantastic. The screen was exceptional. It was by far the best laptop I had ever owned. Apple had completely won me over. It was the best month of my life.

And then I noticed a small white blotch on the screen. A "mura" it was called, and it drove me crazy. It was glaring. It got in the way of my work, and on a device that was heralded as "a break-through in display engineering" and having "the best quality display Apple has ever made", it wasn't acceptable, right? If it wasn't good enough for my Dell, it surely wasn't good enough for a MacBook.

I was well out of a fourteen-day return period, but I had bought Apple Care. I felt safe. I made an appointment at the local Apple Store, and reluctantly took my pride and joy in for a checkup. I explained the issue to the Genius, who happened to be the same guy I talked to when I had issues with my first MacBook. I showed him the spot.

"I don't see it", he claimed. Surely he was bluffing. I pointed again. That was when he started feeding me the bullshit. "You see," he clamored, "all screens are different."

Yes, and this one is defective. I spent the next 10 minutes trying every possible way I knew to get him to agree with me, but all I received was the cold shoulder. He even went as far as to tell me that the original problem I had experienced with image retention was actually caused by my eyes, not the screen. I eventually accepted that fact that I wasn't getting a replacement.

"So you're not going to help me out here?" I asked.

"I don't feel comfortable doing a replacement." he quipped.

I felt my face turn red with anger. "Then why did I pay extra for Apple Care?"

"Well, we replaced the first two machines, didn't we?"

I didn't know how to respond. I paid a lot of money into this ecosystem, and I expected to be treated like it. I know it's not a lot, but my small company had given almost 20 grand to Apple over the past couple of months, and I felt like I deserved more. I was angry, of course, but more so I was hurt. I couldn't believe that my only option was to just accept it and move on. I'm not sure whether I sat there for 30 seconds or 30 minutes, but I eventually just shoved my MacBook back into my bag, uttered "thanks" and trudged out of the store.

That was three days ago. Since then, I've had time to collect my thoughts, and my nerves have settled down a bit. I'm angry, but I'm not irrational. I enjoy my MacBook, and I still think it's one of the best laptops I've ever owned. I am, however, upset with the way Apple has treated the issue. We understand that this is new, cutting-edge technology. We understand that there will be problems. We just want to be treated like human beings.

I'm not asking for much. I'm not asking for freebies. I'm just asking for one of the best laptops I've ever owned to become the best laptop I've ever owned. I'm asking to be treated like a paying customer that wants to remain a paying customer. I'm asking Apple to uphold their supposed commitment to being the best. If Dell could do it, surely Apple can.

Steve would.

You Win, Apple.

So, in the past week, I've learned a few things. First, no matter what you do or say, people on the internet will hate you, some will praise you, and most will call you a whiny, distasteful idiot. Second, being a whiny, distasteful idiot will get you what you want.

Apple came through for me and my company and fixed the laptop. Upon reading my letter, I was contacted by Zainab from Apple's Corporate Executive Relations department. Zainab was ridiculously helpful. She got me in touch with some of Apple's engineers, who agreed that the defect I had did indeed qualify for a replacement, and set me up to get my rMBP's screen replaced. A day later, I had my rMBP back with a flawless new (Samsung built) screen. colour me impressed.

Can I trust Apple? Of course not. Not any more than I can trust Google, Microsoft, Dell, Samsung or any other major technological leviathan. What I can attest for is that if you push hard enough, Apple will take care of you. That being said, there are still major issues with the MacBook Pro Retina that need to be resolved. I know that profits are what matters, but shelling out subpar displays in hopes that most of your buyers won't notice is bad karma. Most everyone is guilty of such things, of course, and throwing pebbles isn't going to bring the beast to its knees. It's still good to grab their attention every once in a while, though.

In the end, I'm pleased. I received what I had originally paid for, and I'm relatively certain that if the need arises, Apple will come through for me again. This may have been my first MacBook, but it won't be my last.

Matthew McMillion is a professional developer, full-time nerd, and part-time angry-letter-writer. Follow him on Twitter @MLMcMillion.

Teardown image credit: iFixit


Comments

    Really!

      Ambiguous statement is ambiguous. If you're going to comment, at least communicate it in a way that tells others whether you approve or disapprove of the author's opinion. One word is not very suggestive, I mean really?

        It is a free world to comment as I wish. If I thought article was only worthy of a one word comment then so be it

          Actually, you're free to comment as you wish - provided it meets the Gizmodo community guidelines; which includes "Your Fast Track To Getting Moderated ... Commenting just to say “First!”

          I'd argue "Really!" isn't too far from the spirit of the clause.

          Last edited 16/10/12 1:50 pm

          Really!

        Hey iamsam, do you have an external email address? I'd like to send all my intended responses to anything ever past you for your considered approval. Really.

    "What I can attest for is that if you push hard enough, Apple will take care of you." I suspect that they took care of you because a) your worth a lot of money to them B) You have access to the public for your opinions. Now go back and try it again while pretending to be an average consumer.

      I'm just your average Joe.

      I've only ever had one problem with my Macs and thay was my very first, cheap Macbook. It came to me with no issues, but then on the 3rd day, it wouldn't turn on. No reason, just wouldn't start, plugged in fine, battery was fine, just no OS. I called and within 24 hours I had a brand new MacBook with all of my old data in hand. They take care of customers who listen and do what they ask. A lot of complaints I hear and that they didn't magically solve the problem but asked you to do something to fix your computer.

    All comes down to Quality Control, and to be honest, and you just have to look at the iPhone 5 quality and realise just how bad Apple is getting. Apple is all about quantity, not quality.

      What? iPhone 5 is bad quality? Okay then.

        In the sense that an unacceptably high number of devices arrive with faults. Like many other products if you get one without a fault the quality is great.

          That's what happens when you rush to be an early adopter!... Wait a month after release, let the reviews come and let foxconn get their act together with the manufacturing after feedback from early adopters!

        I'm pretty sure wardski is talking about the problem the iPhone 5s are having with their very easily scratch-able metal backs.

    It sounds like you had the same issue with Apple as Dell. You had to push to a higher level of customer support to have your issue dealt with. With Dell however it was phone support, and you kind of expect the plebs to not be able to help you. With Apple you paid additional money for face to face support, only to find out not only are they the same plebs you would of dealt with on the phone, but they're better trained at spin to convince you the defect is acceptable.

      His issue with Dell was of his own making. If he had called XPS support in the first place, he'd have got the right treatment from the start.

        His issue with Dell was buying a Dell in the first place.

    Is this an advertisement?

      ... Really? Of course not! The article is clearly written as a warning to those who own or wish to buy a rMBP

    God, what an idiot! First of all, I don't know why he didn't just go straight to XPS premium support with his Dell in the first place, but then to say that he will stay with Apple after being treated like that is pure insanity.

    First of all, he had to take the machine to a store and line up for service, service that he paid extra for, as opposed to having a tech come out to his place and fix it on the spot without having to pay extra for the privilege. And let's not forget, he is talking about a $2000 Dell laptop vs a $3500 + support rMBPro.

    Then there is the whole love for OS X thing. OS X is probably better than Linux, although with the right window manager Linux can be really slick, but compared to any recent iteration of Windows, OS X is awful. It is certainly not the platform you'd choose if you wanted to run Photoshop and Illustrator reliably.

    Seriously, this guy drank the Kool-Aid big time. To be treated like that and be happy to back up for more of the same is totally beyond my comprehension. especially after experiencing the complete opposite from Dell.

      Based on the article he is clearly a moron, and as such I bet he did not set up Linux well, no wonder it didn't work well for him.

      It is amusing though to see once company treat him well and another treat him poorly and for him to pledge allegiance to the latter. Maybe he is a sadist?

        My thoughts exactly and confirms my suspension of Apple fans being part of a brainwashed cult. Seriously they price-gouge you, treat you like crap and you reward them with a shrug of the shoulders and loyalty.

        Your village called and they want their idiot back.

        I think you mean masochist...in any case I understand what you're saying, he'd have to be if he bought Apple care.

          Right you are... I guess I need to do a refresher on deviancy.

      My favourite part was "I didn’t have time to spend hours a day fiddling with my OS. I just needed it to work." That is the biggest load of *$#, it's the amazing apple marketing working right there. I have owned 2 macs and neither just worked. Infact most of the time my windows machines were more likely to just work. And you can get photoshop and illustrator on pc, not sure what the fuss was.

        Yeah, we just had our MacPros at work all rebuilt and all that did was set of a raft of new issues without fixing any of the old ones. Photoshop and After Effects are far more reliable on my PC than on any of the work machines, because Adobe switched their dev to PC last century.

      my thoughts exactly, that's why i'm trying really hard not to get in to the apple cult, don't even have an ipod shuffle, i'm just afraid i'll be brainwashed as well

    Matthew,

    If apple had not replaced your screen but left you with a defect and no support, what would you have done? I assume this would have been the case for a regular customer without a soapbox such as Gizmodo.

    I ask this because you stated that you pretty much bought everything apple; "first the MacBook, then a Time Capsule, then all the peripherals, an iPhone, a Thunderbolt Display."

    Would you have been able to remove yourself from the apple ecosystem after so much commitment to their products? Would you have voted with your feet? Or would you have given up on the desired outcome and settled for 'good enough'?

    Great story, makes me feel happy that I have stuck with Dell

    Dont know about the new ones but my MBP from July 2009 is still going strong and looks brand spanking, Even dropped it on the weekend while watching videos drunk and didnt mark it in the slightest. Where as girlfriends almost identical spec dell from around the same time has just gone to PC heaven after the DVD drive went, then the battery stopped working, kept going on AC power only but finally now that the PSU is getting so hot you cant touch the laptop I decided it's too dangerous and she just uses the faithful old MBP. I work with a few people with similar age macs and all report the same. Will be very disappointed if the new ones no longer match that level of quality craftsmanship.

    Last edited 16/10/12 11:52 am

      I put that down to poor choice of a windows laptop. A group of people from work bought MBP's instead of dell xps in 2010. Every one of them is dead now, from dud HDD's, to system becoming so slow that they were unusable. The remaining one MBP died when we updated it to Mountain Lion. Meanwhile the other project group who bought XPS 17 are still going strong with no losses. Also the MBP had to bootcamp as they don't come with windows, and osx sucks if you know anything about computers.

        I use both Windows desktops and osx laptops and I find that osx is far more laptop friendly for my use and as I said its still going strong after over 3 years, so maybe I'm just really lucky. I know plenty of people in the IT industry that love OSX so your last comment is relative and opinion based, but I think you knew that. p.s. anyone that knows anything about computers knows that don't just die as you have put it, I've built and worked on pc's for 15 years and mostly find that it is one component that goes that can be easily replaced for a lot less than the cost of a new machine.

        Last edited 16/10/12 2:44 pm

          The only thing that i had gone on my last macbook pro was the hard drive and i reinstall osx and it was running like a new laptop and before i replaced the hard drive i herd clicking sound and i quicky backed everything up and then i went off and replaced the hard drive with a 750 GB hard drive my last hard drive was a 500 GB 7200 and i used to use it on the bus on the way home and the bumps in the road crashed the heads on the platters of the drive and after that all i herd was clicking a sound from the hard drive. I don't recamend using laptops with platter hard drives when on a bus or train or in a car it will cost you money replacing hard drives if you want to use them on a bus on the way home or work spend extra and get a SSD drive even if it is a small capacity SSD it is worth the money in the long run and if you are looking at a macbook pro i do recamend the macbook pro retina and it's got USB 3 on it and you can get the 256 GB SSD or 512 SSD and the 768 GB SSD only comes with customer orders only.

        I don't think that's a fair. The HDDs are the same ones they put in any other laptop. They're not Apple HDDs. The other issues were software issues that would be easily fixed with a reinstall, but I find it surprising that they happened in the first place.

        If they bought Macs with the intention of running Windows exclusively, I can't help but feel the IT department either didn't have any say or didn't have a clue.

        They're all essentially the same on the inside. Apart from laptops with the infamous burning-out Nvidia chipset/GPU, the failure rates aren't much different from brand to brand. What makes the difference is the non-electronic parts, like the chassis, keyboard, cooling system, etc; and customer service.

          Apple uses LG led lcd panels on the iMacs and the Thunder Bolt monitor and the iMac's use Seagate 3.5 inch hard drives and i use seagate desk top hard drives for Time Machine and i have never had one crash yet. I have the macbook pro Retna with 2.7 Ghz 16 Gb ram 768 GB SSD and i use the Thunder Bolt monitor when i'm at home and they work very well tougher. I have never had problems with any of my mac's. I upgraded the hard drive in my last macbook pro from a 500 GB 7200 rpm to a 750 GB 5400 rpm hard drive and that was very easy to install and i put a western digital hard drive in it but i won't recamend 7200 rpm 2.5 inch hard drives in any laptops the 5400 rpm drives last a lot longer and i didn't notice much difference in speed. I found the 5400 was just as fast when installing software and other applications.

      So what? That should be the normal expectation. My Dell XPS M1330 is still going strong. I bought it in July 2007 (pre-ordered in May) and passed it onto my nephew when he started uni in 2009. it has seen him through his degree and a lot of mistreatment. My M4400, which was new in 2008, is also still going great guns. Even the Shuttle barebones I bought in 2005 and filled with components myself is still giving great service to one of my mates. The Dells I used to have at work - M60, M70 and M90 - each lasted me 2 or 3 years before being handed down to an office waller for another 3 years of sterling service.

      The bottom line is that if your girlie's Dell broke it wasn't because it was a Dell, much as the fact your Mac is still going is not down to it being a Mac.

    What a whinger. Apple wouldn't replace your computer for a third time when it was outside of the 14 day grace period? Book it in for a service so they can replace the screen like they would any other warranty claim.

    Apple have a different warranty system to Dell. You don't get onsite support for laptops, and they don't have an advance-replacement option on CPU's. Don't buy the product and associated warranty plan without reading the fine print only to complain about it later.

    Interesting article, comments rapidly descended to standard ideological alignments.

      Really?

      I have read all the comments, and while I see a few back handed comments, I do not see a "rapid descend to standard ideological alignments". Either you are extremely sensitive to these things or you are reading a different article.

    So what was wrong with the second MBP?? sounds like the author got a free loan of a machine and then replaced it for no reason other than buyers remorse. Not surprised that the guy didnt want to replace it for a third time. Besides this article really only suggests that one of their staff offered unsatisfactory service, it is hardly enough data to base evidence on it is anecdotal at best.

    I have had very similar experiences with the Apple "genius" People. My iPhone 4gs came with a dead pixel but the first genius i went to said he "could not" see it. It was a very bight blue pixel when it was meant to be black. Everyone else but Apple could see it.

    I went home and booked myself in the next day at a different store, The new genius guy was very helpful and saw the pixel straight away and replaced my phone on the spot. It is really hit and miss with who you get and how hopeful they are, If you don't get the response you like try another store.

    Over the years i have had 4 Mac laptops now, all have lasted just over 4 years before dying. The biggest problem with all of them has been the batteries! May last MBP was an early 2008 model, during it's life(died 3 weeks ago) under applecare i went though four batteries and out of apple care two. Apple were very quick to replace them but the new ones were just as bad as the old ones.

      That's unlucky mine is still reporting as 78% of original charge after 3 1/3 years of daily charging. I have noticed if your MB is out of warranty anyway you can get new batteries off ebay for $30-40 and replacing them is as simple as removing a dozen screws.

        Whats your charge pattern like just out of curiosity? Do you pull the plug out once its charged?

          Yeah generally I do, although sometimes I will just use it on AC power while its fully charged and about every 2-3 weeks I completely drain the battery and recharge it to full without using the laptop. Might be a little pedantic but it's worked for me.

    If you are an early adopter of any tech, you will run into issues. Swatting issues and getting support from vendors is part of the ride. If you don't like the ride, then wait for tech to settle and read mature reviews, then you can make an informed purchase of solid equipment.

      I disagree, if a product is sold it must meet the standards promised/implied. If it does not it should be replaced or refunded without hassle.

      If you let big companies push you around with arguments like early adopter, etc. I think you are being too passive and letting others take advantage of you. This in turn lets these companies know they can get away with poor customer service and the bar is lowered yet again.

      Completely disagree. I can't stand this "you should expect problems if you buy first" attitude. If the product doesn't work properly, then it shouldn't be sold. Period.

    You must be a very low-maintenance customer if you're willing to get pushed around that much and still look favourably on the company that did it to you.

      how was he pushed around, he had 2 replaced on the spot, the second of which was for no reason other than he changed his mind. As for the 3rd one, I'm confident if he tried again with a different "genius" all would have been sorted.

    If Samsung offered you an external display, Retina Scan quality, would you take it? Especially if it was as portable as the Mac laptop? Your total weight and size wouldn't go up by much, and you wouldn't be locked into Apple.
    If feel your pain - I have an older Dell, with a 1920 x 1200 WUXGA screen. The CPU isn't so great, but since nobody makes WUXGA any more (just HD, 1920 x 1080) I flat-out refuse to buy a replacement.

    I look at the comments with all the insults and bullying . . and I kinda see what's wrong with the world.
    But i guess if insults over the internet make you feel like a bigger man, then go for it.

    Me personally . . I use windows for 1 job, mac for another.
    I dont know about other parts of the world, but the apple store in Perth WA has helped me on the spot with my mac issues, replaced right away. My windows laptop on the other hand had to go away for weeks, effectively making me lose money.
    So I guess its just a case of pick the machine that works for your lifestyle.

    Sad thing is we can no longer email 'sjobs@apple.com' *sigh*.. having used macs for over a decade i've had a few issues with apple, but they were always very swiftly fixed after a short email to steve.

    Good story and glad that it worked out for you, but sometimes you have to just bend over and take it up the tail pipe - i've had a 'mura' on my #4 since day one....you think I could get Optus to recognize or support me...in the end I guess I just leave my glasses dirty to ignore it.
    But still kids....perhaps we should push - in the end quality control is what will make a great company in to a "oh...them" company.

    So you basically bent over and let Apple screw you out of something you were absolutely entitled to - a replacement screen for one that was defective.

    That's unfortunate, but it was you who allowed this to happen...

    I have had two Dell screens, both great, one developed a fault at 22months of 18 hours a day use, 2 months before warranty ran out. A simple phone call, new screen arrived at my door step the next day.

    The other one developed a problem with the card reader. A simple phone call with a technician to make sure it wasn't just a setting, again new Screen at my front door next day. Dell will continue to get my business, I can't fault their customer support.

    No making appointments, going to the store, taking time off work as with an Apple product.

    I have a Macbook Air, and I'm really happy with it (but I've stuck with Android devices for everything else).
    It seems pretty clear that Apple did not initially fulfil its obligations in this case, and in such a situation I would probably be taking it to the relevant consumer authority (Consumer Affairs Victoria in Vic). In this case, they ended up sorting out the problem, but I suspect that had a lot to do with public influence. The idea that "You're an early adopter, you should suck it up" it rubbish: clearly, the product must be fit for purpose. In the case of the retina display laptop, the bar for what is acceptable quality should be pretty high. Also, depending on where you live, the entitlements may be greater than what Apple is offering (replacement during the 14 day period, that is). Again, it would be something to talk to consumer affairs about.

    Companies will tend to try to get away with what they think they can get away with, unless the cost of the impact on public perception will outweigh the savings on not fixing fault/problems. For Apple, the devoted following means that this threshold is unusually high.

    Last edited 16/10/12 8:38 pm

    Wait a minute... You *paid* for that silly thing you call AppleCare? then you sat there like... like a guy who paid for AppleCare (because let's face it, you just pissed away money there) and took lip from a "Genius" who probably has as much IT experience as my 3 year old niece (She can reset an iPad!)?

    Wow... just wow... Can I point you in the direction of the ACCC's website? http://www.accc.gov.au/content/index.phtml/itemId/1023610 ... 14 day period is a crock of s--t too...

    Last edited 17/10/12 12:12 am

    I was under the impression that AppleCare included onsite support? My previous supervisor swears by AppleCare, says he'd never buy a laptop without it and we live nowhere near an Apple Store. His main machine is a two(?)-generation old 15" MBP, can't get enough of it. Runs about six VMWare VMs on it, no slowdown. Only issue was when he installed Mountain Lion and everything went to hell.

    geez that was long winded.. going by the length of this revelation, you should be an apple user. good luck and hopefully your over starched undies fit you well :P

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