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How Many Customers Does Telstra Have?

Telstra released its 2011/2012 full year earnings report to the market today, and while it’s loaded with boring financial numbers it still contains information on how many subscribers Telstra has and more importantly, it tells us just how many 4G subscribers there are.

  • Telstra added 1.56 million new mobile subscribers to its various networks over the last 12 months, bringing the total mobile subscriber base up to 13.8 million. Compare that to Telstra’s last three years worth of announcements, and it’s the company’s second best in terms of customer adds. Its best was in 2010/2011 when mobile customer adds topped 1.66 million over 12 months.
  • Fixed broadband customer subscriptions increased by 203,000 to 2.6 million in total.
  • Customers on Telstra’s bundle plans now total 1.4 million, marking a 233,000-customer growth over the last 12 months.
  • Telstra now has 375,000 active 4G devices on its 4G network, which now covers 40 per cent of the population using over 1000 base stations. Compare that to Next G’s 98 per cent coverage and it’s still got a fair way to go.
  • Telstra’s fixed line customer base is declining by 6.1 per cent year-on-year.
  • Also on declines, Sensis is still losing money due to the shift from print to online advertising, with revenue down another 17.7 per cent this year.
  • Overall, Telstra’s revenue increased by 1.3 per cent to $25.4 billion for year ending 30 June 2012, with net profit after tax coming in at just over $3.42 billion.
  • Telstra’s customer satisfaction increased, with TIO level 1 complaints involving the telco declining by 26 per cent. Telstra is attributing this to better service via mobile apps and the new bill format making it easier for people to understand what they’re paying.
  • Telstra has already handed over access to its dark fibre network and exchange racks to NBN Co to facilitate a speedier roll-out of the National Broadband Network.
  • CEO David Thodey’s total pay increased by $2.5 million this year thanks to him hitting his targets this year. That increase brings his annual salary to $7.69 million (including salary, bonuses and share allocation).

You can read the whole presentation here (PDF).


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