Telstra's Been Busy Apologising For The Next G Snooping

In a new post on the Telstra Exchange blog, the telco seems to have caused itself a lot of problems with the whole "we spied on your Next G browsing history for product research" thing.

Telstra has been drenched in very legitimate concerns about how the information the telco gleaned from monitoring customer web histories was passed to a US data provider.

Telstra has responded with a very in-depth FAQ post, and assured the public that it's met with just about every privacy group and authority in the country over the last two days to explain itself.

In response to your concerns, we’ve talked about this process with the Privacy Commissioner, the Australian Communication and Media Authority, the Telecommunications Industry Ombudsman, the Australian Communications Consumer Action Network as well as talking to our community through this forum and one on one with individual customers. We are committed to being transparent about how we use the personal information customers entrust to us, and we apologise for any confusion or concern this has caused – we’ll keep working with you to clarify any further points of concern you might raise.

That's a lot of Christmas card lists Telstra's now off.

We're still yet to find out if the Privacy Commissioner will open an investigation. We'll keep you posted. [Telstra Exchange]


Comments

    I'm a Telstra customer who was unaware (gasp!) but I don't really see the issue?
    All companies do research in different ways - at least this wasn't a crap survey for a $1 iTunes voucher, or some dick hassling me when I walk through the mall.
    It was done anonymously, so I'm not going to get targeted spam (even then - I would prefer targeted to random shit), have my credit card details stolen, or my secret love of cat videos made public - so whats the problem?

      There's nothing to be ashamed of. We all love cat videos here. This is a safe space.

      And to be honest, I feel the same. I'm not bothered.

        You sick, sick cat loving man. Don't let it do that to your privates

    Consider this scenario
    All cars have as standard gps systems built in to the ECU
    All gps systems report back to the car dealership or manufacturer
    Unknowingly your car is being monitored everywhere it goes without your permission.
    Would you feel your trust in the car manufacturer has been violated?
    I think you would.
    Now consider this.
    An ISP manages your traffic for you via their "roads"
    Because they can see all the traffic on those roads do they have the rights to track that information?
    Just because the information is there does not mean they have the right to use it.
    As a network administrator does it give me the right to go in to users accounts and check their personal information or read their emails... No it does not. (If you have signed a discloser then thats different.)

    Telstra has no right to play with users personal habits regardless of what access they have.
    Neither does any other ISP

      All cars have GPS in their ECU? Really? Mine doesn't, so you are wrong.

      I think you may be reading too far between the lines in that one. The only GPS built in to cars are the navigation variety, and without a data link there is no reporting.

      Twit.

        In all fairness he did say, "Consider this 'scenario'..." he wasn't stating a fact, just painting a hypothetical picture. :). Mind u I wouldn't care if my car manufacturer knew where i was. What r they going to do? Ha.

          What if that information was somehow tapped into, and then a criminal wanted to kidnap you for ransom, or to go to your house when you are out and steal all your stuff...
          I don't mind that they would collect information, what I do mind is what could potentially happen with that info if it somehow gets [sold/stolen] into the wrong hands.
          Yes, these scenarios seem stupid or unrealistic, but anything could happen.

    C'mon.
    Your browsing has NEVER been private.
    Your net provider has always been able to examine what you are looking at.

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