According to Apple, the iMessage bug we posted yesterday isn’t really a bug. It’s a rare incident caused by an employee’s overeagerness to help a customer.
Yesterday we posted an article detailing a potential iMessage bug that could be a privacy nightmare. This isn’t the first time iMessage has come under fire for sticking around on a device even after it should have been wiped. The Loop got a hold of Apple’s Natalie Harrisson and she shared Apple’s take on the whole situation:
This was an extremely rare situation that occurred when a retail employee did not follow the correct service procedure and used their personal SIM to help a customer who did not have a working SIM. This resulted in a temporary situation that has since been resolved by the employee.
According to The Loop, if the employee had toggled iMessage on and off in the iPhone’s Settings after putting his SIM card in the phone, none of this would have happened. Apple says it’s not a bug, effectively, but it seems to us any situation where someone’s messages wind up on somebody else’s phone is definitely a bug, even if it only occurs in rare situations. [The Loop]