Call Trunk Lets You Record Any Phone Conversation (But Is It Legal?)

As someone who occasionally uses the telephone to interview people for work, the idea of using a professional service to ensure recording quality actually sounds pretty good. Call Trunk is such a service, offering the ability to easily record phone conversations from both landlines and mobiles, and storing the recording online for easy access.

The service works through the wonders of the internet. you simply log in to the call trunk service, enter your number and your destination number, and Call Trunk will call both numbers, connecting you and recording your conversation. Smartphone users can simplify the process by using a dedicated Call Trunk app.

Once recorded, you can sync your recording with online storage services like Evernote, Dropbox or Box.net. You can even record Skype calls, which is a huge advantage for online usage.

There are a couple of catches though. One is cost — you have to pay Call trunk in addition to your phone bills, and the rates vary depending on whether you're calling landlines, mobiles or a combination of the two. Call Trunk also offers membership plans of up to $10 a month, which cut the call rate by up to 50 per cent.

The other catch is the legal aspect. In Australia, you are legally required to announce you are recording a phone call at the start of the call. From the Government's Privacy site:

Monitoring (listening in to), or recording of telephone conversations, is a matter tightly controlled by law. The federal Telecommunications (Interception) Act 1979 and State and Territory listening devices laws may both apply to this activity. The general rule is that the call may not be recorded. There are exceptions to these rules in very limited circumstances including where a warrant applies. If a call is to be recorded or monitored, an organisation must tell you at the beginning of the conversation so that you have the chance either to end the call, or to ask to be transferred to another line where monitoring or recording does not take place if this is available.

It's a murky backwater of questionable legal implications, which could hinder the success of the service. But still, for people like me, it's still a solid service that can help make my job a little easier.

[Call Trunk]


Comments

    This article has the youtube bug again.

    In Queensland at least, it doesn't seem to be illegal to record a phone conversation as long as you are a party to it:

    http://www.legalaid.qld.gov.au/legalinformation/livinginthecommunity/Yourrights/Pages/Privacy.aspx

      Correct. QLD is a 'one party conset' state. If you are a party to the call, you can record without telling the other party(ies). YMMV, This is not the case throughout Australia.

    Hm. There's some serious issues with this being used as evidence. It would need some way of proving that the recording hadn't been tampered with. It would also require a record of exactly which numbers were called.

    I would have to read the whole legal act but from that quote it would appear that it applies to "organisations" not an individual. Would this matter?
    I actually have a built in record button on the custom ROM I use.

    1300record.com.au have been providing this service for years.

    Android phones can record calls very easily, and I *think* iPhones can as well.

      Can anyone recommend a good Android app for recording phone calls? All of the ones I've tried either need you to use speakerphone, or have root.

        you will need root to 'properly' record a conversation ( without speakerphone) i think that feature is controlled by the kernel. Not all custom kernels support this feature

    In many states you have to notify the other person that they may be recorded during the phone conversation. If you need to use any recordings in court, then you'd best get you state laws straight otherwise expect trouble.

    Why was this app not released when I had to do interviews for my research -_-

    Does it support/can it record HD voice?

      I dont think it would, because phone lines dont transmit high quality sound.

    So.. Is Victoria a 'one party consent' state?

Join the discussion!

Trending Stories Right Now