As the story goes, moments after stepping of the plane, Silberman realised he had forgotten his Kindle, yet nobody could go and get it for him because of "policy".
Then I remembered that my precious Kindle and the documents on it were still in the pocket of my old seat on the plane. I turned back to the gate and asked an agent if I could quickly reboard the plane to fetch it. That would be impossible, I was told. I was instructed to call United's lost-and-found number to retrieve my Kindle.
Silberman was greeted by an automated phone service and never heard back from United. When he called to deactivate the account on his Kindle, he dishearteningly learned that someone had already done so, meaning that it wasn't sitting in a lost and found bin somewhere.
And like he says, it's only a $US200 device, but it's a device that was a Christmas gift from his wife. A gift with meaning and a story behind it. That's a bummer. [NeuroTribes]