Tretton called the PSN outage an elephant in the room and told the assembled gaming press “You’re welcome” for all the controversy and news.
“I know the network outage was costly,” Tretton told third party publishers. “What’s been incredibly inspiring is your support. We wouldn’t be where we are without you.”
To PS3 players, Tretton said, “You are the lifeblood of the company. Without you there is no PlayStation. And I want to apologise personally and on behalf of the company for any anxiety we’ve caused.
“I know we’ve taken you away from what you really enjoy doing,” said Tretton. “It’s you who cause us to be humble and amazed at the amount of support you give to the PlayStation brand.”
This isn’t the first time Sony apologized for the PSN breach. Sony Japan orchestrated a big press event earlier this year. What stands out about this latest apology from Tretton is that his words did not appear on the teleprompter. Pre-written, maybe, but it was apparently extemporaneous, and seemed to be from the heart.
Republished from Kotaku
Brad
Tuesday, June 7, 2011 at 11:56 AMAnd……they are still getting hacked..
goodbye PS3
hello 360!
mbryant
Tuesday, June 7, 2011 at 12:26 PMI love that they managed to still sound smug while apologising, and that they apologised for depriving gamers from accessing their wonderful network, not for letting hackers access their private information.
Ian
Wednesday, June 8, 2011 at 1:18 AMI personally would never use PlayStation, however PSN cannot be the blame. Not even the Defence Force can keep their systems secure from hackers. To be frank, I really doubt their is such a thing as “100% secure”. The people to blame are the hackers and tougher penalties should be taken when they actually do get caught.
ming
Wednesday, June 22, 2011 at 9:17 AMplaystation, you still rock. :) psn is awesome. thanks for apologizing.