Voda customers in Queensland probably know this already, but the recent flooding has taken out a good chunk of the telco’s infrastructure in the (not-so) Sunshine State. UPDATE:Vodafone SEQ services have been restored in a number of areas. Vodafone statement below.
At 9:26 this morning, Vodafne updated their network status page with a warning that the Colorado, Dirranbandi, Gracemere, Rockhampton, St George, Surat, Theodore, Coen to Weipa, Normanton to Georgetown and Richmond to Winton areas were at risk of losing voice and data services if the situation deteriorated. At the same time, Centenary Heights, Chinchilla, Dalby, Kingaroy, Miles, Mount Mowbullan, Oakey, Roma, Toowoomba, Toowoomba West and Withcott all went down.
Just over 30 minutes later at 10:04, the network went down in Parts of QLD including Brisbane CBD, Brisbane Metro, Sunshine Coast, Ipswitch and Rural QLD, although Vodafone claimed that the initial estimate would see the problem solved by 2pm.
Given the huge number of recent problems the network has had, this latest outage – while not of their own making – is going to hurt the company’s already damaged public image. Hopefully they’ll get it sorted soon, and nobody gets hurt as a result of the floods and damaged network.
UPDATE: Vodafone contacted us to say services are restored in a number of areas. Statement below.
*4:15pm (AEDT) UPDATE- Vodafone services restored: Brisbane, Ipswich, Sunshine Coast, Gold Coast and some rural areas in QLD.
Vodafone voice and data services in Brisbane, Ipswich, Sunshine Coast, Gold Coast and affected rural area, have been fully restored, as of 1:45pm AEST.
Vodafone’s exchange facility located in Coorparoo, QLD, has been affected by flooding. We are working hard to protect the site, with employees on the ground building a sandbag barrier against rising flood waters.
Vodafone appreciates the patience of affected customers and apologises for any inconvenience caused.
Tomas Medina
Tuesday, January 11, 2011 at 1:37 PMAs opposed to the sunshine that stops their network anyways…
Scotty
Tuesday, January 11, 2011 at 1:58 PMThe sooner this telco goes down permanently the better. This is the best thing that could have happened to them. I know a lot of people who are just as discruntled with Vodafone as I am. There are just as meny 3 telco customers that do not wish to see the merger between these two companies go ahead as well. whilst I feel sorry for those in the flood areas not being to able to get in touch with relatives I do not feel for Vodafone. Good ridence.
BeamMeUP
Tuesday, January 11, 2011 at 8:24 PMScotty: Learn to spell. Those are not typos, as the correct key is not adjacent to your ridiculous errors. “discruntled” HAHAHAHAHAHAHA
Ben
Tuesday, January 11, 2011 at 2:02 PMMy sister-in-law is in Centenary Heights on Telstra Next G (blue-tick phone) and we can’t contact her.
Gage
Tuesday, January 11, 2011 at 2:28 PMSo only Voda’s towers were knocked out by the flood and the other telco’s are fine?
Or maybe you’re only telling part of the story…
Seamus Byrne
Tuesday, January 11, 2011 at 2:30 PMThat’s the one report we had so far.
David
Tuesday, January 11, 2011 at 2:42 PMWhat about other networks?
or you just don’t really care because any bad press on Vodafone will get you views on your article. “Lets not care about the flood situation in Queensland, and lets talk about Vodafone’s bad network.”
It’s journalism like this that makes me question the media.
zanezane
Tuesday, January 11, 2011 at 2:29 PMWhy would this be restricted to just vodafone? How are telstra and optus over there?
James
Tuesday, January 11, 2011 at 3:39 PMtelstra is about 90%, Optus is at about 50% and voda is gone :(
Travis New
Tuesday, January 11, 2011 at 4:16 PMTelstra usig 850 towers are not required to be as clustered together so therefore may not be directly in affected zones, at least thats how I see and Optus would have it’s own towers in their own location as well.
Greg
Tuesday, January 11, 2011 at 5:06 PMMaybe the outage is due to over 200 people trying to actually make calls!
Troy MacDonald
Tuesday, January 11, 2011 at 5:45 PMIm suprised the flood could make vodafone reception any worse ;) Im changing from them to optus in a few days anyway, even though i live in Vic.
Nicola Vaughen
Wednesday, January 12, 2011 at 1:24 AMTHIS is how serious it is:
http://floods.videohq.tv
Those videos are being updated by the hour.
D'Neesha
Wednesday, January 12, 2011 at 7:14 PMVodafone, what a joke! I have had no service since Tues 11/1 at around 1.00 pm, I live inner-city Brisbane, my relatives were concerned when they could not get thru to me.
I switched from Telstra to Crazy Johns as Telstra was stinging me big time. I now want to know can I opt out and get another carrier? I have been with CJ since 27/12 and not been happy with the phone (HTC Desire HD) or the service provider.
Got a phone and can’t communicate, just chuck it out?