Voda customers in Queensland probably know this already, but the recent flooding has taken out a good chunk of the telco’s infrastructure in the (not-so) Sunshine State. UPDATE:Vodafone SEQ services have been restored in a number of areas. Vodafone statement below.
At 9:26 this morning, Vodafne updated their network status page with a warning that the Colorado, Dirranbandi, Gracemere, Rockhampton, St George, Surat, Theodore, Coen to Weipa, Normanton to Georgetown and Richmond to Winton areas were at risk of losing voice and data services if the situation deteriorated. At the same time, Centenary Heights, Chinchilla, Dalby, Kingaroy, Miles, Mount Mowbullan, Oakey, Roma, Toowoomba, Toowoomba West and Withcott all went down.
Just over 30 minutes later at 10:04, the network went down in Parts of QLD including Brisbane CBD, Brisbane Metro, Sunshine Coast, Ipswitch and Rural QLD, although Vodafone claimed that the initial estimate would see the problem solved by 2pm.
Given the huge number of recent problems the network has had, this latest outage – while not of their own making – is going to hurt the company’s already damaged public image. Hopefully they’ll get it sorted soon, and nobody gets hurt as a result of the floods and damaged network.
UPDATE: Vodafone contacted us to say services are restored in a number of areas. Statement below.
*4:15pm (AEDT) UPDATE- Vodafone services restored: Brisbane, Ipswich, Sunshine Coast, Gold Coast and some rural areas in QLD.
Vodafone voice and data services in Brisbane, Ipswich, Sunshine Coast, Gold Coast and affected rural area, have been fully restored, as of 1:45pm AEST.
Vodafone’s exchange facility located in Coorparoo, QLD, has been affected by flooding. We are working hard to protect the site, with employees on the ground building a sandbag barrier against rising flood waters.
Vodafone appreciates the patience of affected customers and apologises for any inconvenience caused.