NY State Attorney General Andrew Cuomo has announced that a $US4 million settlement has been reached with Dell over shady service plans and financing deals. New Yorkers that have bought a Dell since 2004 may be entitled to compensation.
The settlement stemmed from complaints about Dell’s service plans that promised “at home” or “on site” service, but actually left callers on hold while other callers were pressured to remove components themselves, and from complaints that Dell’s financing arm “lured consumers to purchase its products” with no interest financing but switched buyers to high-interest financing without informing customers.
Cuomo said that New Yorkers who have bought Dell computers since 2004 may be eligible and that compensation could cover from the cost of a service plan, to cost of interest payments made to Dell, to cost of work done on computers that Dell was supposed to service.
I know what your thinking—Dell? No way! I hate to break it to you, but Dell doesn’t exactly have a stellar record when it comes to customer service. But there is hope for people that believe they might be eligible for compensation. New Yorkers with claims can go to nyagdell.com. [Syracuse.com - Thanks Ponies!]
seamus
Tuesday, December 1, 2009 at 7:16 AMI hate Dell and will spend the rest of my life running them down. My objective is to cost them $1m in sales over the next 5 years. Just because I like to play as well.
All I want is a place where I can take my Studio 1555 and have the keyboatd replaced. Yes Dell I understand it is my fault, I spilled stuff.But two days of holding on the phone and being feed rubbish, I am over IT.
I am visually impared and they want me to fix the thing myself (only $100 plus two weeks off the air). I make my living with this thing thats not workable. Oh, Dell will send a tech over to fix another $200. Thats $300 for a new keyboard and two weeks on forced holiday.
All I want is a place where I can take the thing and have it fixed. Like 5 minutes work but Dell (YUK) business model does not allow for this.
Facists,they deserve to fail.
Don’t buy Dell, you will be sorry.
Don’t Buy Dell. Tell your friends.
Blind Freddie can tell you, DON”T BUY DELL.