Waiting on hold when you need tech support, want to make a complaint or just need to pay a bill is the bane of humanity. That’s why Internode’s new beta service, that lets you check the average wait time for their support lines online is like manna from heaven for Internode customers.
By pointing your browser at their performance website, you can check to see what the average call queue was for the past 24 hours, as well as the average wait time for each type of customer support call..
It’s still in beta, and has obviously only been publicly running for a week or so, because there isn’t a lot of data on the page just yet. But as this service rolls on, there’s only goodness that can come from it. I mean, if you have a non-urgent tech support question, you’ll be able to pick a time when the average wait time is significantly less, based on what you read in the tables on the Internode site. And that can only be a good thing.
Nathan
Monday, August 17, 2009 at 4:04 PMThat is kind of cool, but not as useful as the iiNet equivalent. If you ring them and they’re busy, you leave a number and they call you back when it’s your turn. Brilliant if you ask me.
matt
Monday, August 17, 2009 at 4:28 PMperfect, as long as your problem isn’t non working internet… ;)
mgm
Monday, August 17, 2009 at 5:07 PMNathan: Internode also has an auto callback feature
iiNet user
Tuesday, August 18, 2009 at 11:37 PMiiNet has had this available since at least 2004. What’s so
special about it now?
Mike Hopgood
Thursday, August 20, 2009 at 9:09 AMThe fact that there are service providers out there actually being proactive in their service delivery gives a peice of mind and reassurance that I’m with the right Provider. Hell after all they are Service providers and Customer Service is also part of what I expect when I hand over my hard earned cash. Double thumbs up to any provider that is giving more value add to it’s customers.