Computers

Apple Privately Admits White MacBook’s Notorious Crack Problem

And lo, the winged horse of the Apocalypse bounded through the sky: Apple is acknowledging the white MacBook’s legendary hairline cracks along the bottom enclosure, and will actually fix it, regardless of your warranty.


An internal bulletin reportedly circulated last month to service providers points out four specific areas of the case that are especially prone to hairline cracking: the front, under the palmrests and trackpad, around the I/O ports, near back rear corners, and around the rear vents.

When examining your cracked out MacBook, if the service provider can’t find any signs it’s all your fault, the bulletin advises them to bump it for coverage by Apple even if the one-year warranty is up. As AppleInsider notes, this effectively reverses their previous policy of not covering repairs for the MacBook’s bottom casing, which could suffer from cracking even under normal use.

Hurray for plastic MacBook owners But really, you should just get a unibody enclosure, it’s made out of adamantium or something like that. Duh. [AppleInsider]

Comments (AU Comments | US Comments)

  • Jono1

    I don’t get it – I spent most of last year working as a tech at an Apple-authorised service centre, and I replaced plenty of Macbook bottom cases under warranty – sure, I had to escalate to 2nd level support to get a warranty exemption put in place, but all that involved was a 5min web chat.

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