Michael’s mother-in-law bought a camera from Best Buy. The seal was broken, and it was defective. When she tried to return it, Best Buy said she busted it. The camera’s pictures said otherwise.
Yes, that’s right, it’s her fault the used, broken camera they sold to her as new was all screwed up. At first, Best Buy had said whatever photos were already on the camera were just demos placed there by Casio. But, recovering the folder of pictures that came on the camera his mother-in-law had deleted to make room for his son using PhotoRescure Expert, Michael found a weird series of photos, like “a black woman sitting seductively on a bed with the camera box.” And then the real kicker: shots of a Geek Squad employee.
Now, Best Buy says it was all just a big miscommunication. Uh huh.
It’s an epic tale—read the full part 1 and part 2 over on Michael’s blog. [Michael Barrett via Consumerist]
Jason
Friday, March 6, 2009 at 10:19 AMThe comments being made about the Geek Squad guy are just pathetic. You’re insulting his appearance, calling him stupid, blaming him for the broken camera, etc. He’s just the tech guy in the trenches who has to listen to all the abuse for operating systems he didn’t write, software he didn’t install, and hardware which he didn’t build or break.
Righteous indignation against the store might be warranted, but going off half-cocked against the tech guy is typical BS from self-absorbed wankers with an overinflated sense of entitlement.
The “broken camera” guy could have handled this situation a lot better. So could Best Buy; the bitch “Erica” who insulted a little old grannie should be sacked for incompetence. But now the guy is claiming grand conspiracy theories, hunting around for lawyers, blaming everybody and his dog, publicly shaming people who weren’t responsible (insulting the Geek Squad guy), and acting like a total self-righteous prick. All over a cheap camera!
I’ve no sympathy for him or Best Buy. His mother, I have sympathy for.