Comments on: Netflix Roku Streaming Box Suffering From Serious Video Quality Issues

By: Lucretia

Lucretia — Sat, 21 Feb 2009 22:02:34 +0000

ROKU sucks. Even before the upgrade, it was unpredictable at best. Now it’s unusable, and there’s no tech support to speak of. Don’t waste your money; just get an S-video cable and stream directly from your computer to your tv. Or go without.

By: WGThomas

WGThomas — Fri, 06 Feb 2009 19:54:20 +0000

I purchased a ROKU box in December and discovered that content was unwatchable. The movie or show I was watching would be interrupted every 10 to 15 minutes to be replaced by a “loading” message on the screen while more content was buffered. These interruptions lasted 3 minutes or longer, making movie watching virtually impossible. I tried without success to obtain a fix from ROKU tech support. I could not reach them by telephone (a recording said that wait times for a person were in 20+ minutes) and they did not respond to email. Since the box was unusable, I obtained an RMA (not without difficulty) and returned the box to ROKU. Now I am experiencing a problem getting my refund. ROKU is difficult to deal with and very unresponsive. If anyone is thinking of getting a ROKU box, I’d suggest checking out the ROKU video player online support forums to see how things are going before jumping in.

By: Thomas

Thomas — Thu, 04 Dec 2008 23:52:06 +0000

I have noticed serious quality drops, especially during hours when the Internet is busy i.e. 5-9pm at night. I also see problems when my kids are using our Internet connection.

By: Robert

Robert — Thu, 04 Dec 2008 18:08:16 +0000

I have not been able to watch a movie all the way through on my PC or XBOX, since the XBOX 360 release. It starts out at high quality, an lowers the quality a few times, until you end up spending an hour watching if buffer. In my opinion it has become almost useless. It can only get worse with the Tivo release coming out later this month.

By: John

John — Thu, 04 Dec 2008 16:21:57 +0000

I have an Xbox 360 and there are some serious quality issues. It was fine when the new update came out (on the 19th) but for the last two weeks or so it has been so pixellated as to be almost unwatchable.