I receive from the Lansing, MI distro center.. and I'm also experiencing this delay.

Although no apology email from them yet..

Brooklyn NY, completely hosed here. No apology email but there was the alert on my home page.

No confirmation that they have received anything I sent, nor anything has gone out all week.

noamjamski

I got the "oopsie" email today too (Los Angeles area) but our mail hasn't been delivered yet so I don't know if the first disk of The Ascent of Man is here or not. They offered a credit. That's fine with me.

A lot of other companies take the "Them's the breaks" attitude toward such things, so being offered a credit is downright refreshing.

infmom

I have yet to receive an email. However mine has been delayed, at least according to my account page on their website.

Guthrie/Edmond Oklahoma fyi

Netflix rocks! I don't care if things get hosed up once in a while. Stuff happens.

hagrun

No idea how to fix it? What is the problem? Shipping, packaging, receiving, sorting? It should be easy to identify the problem. The solution, not so easy.

Git Em SteveDave displays attention-grabbing vanity

That's their freaking problem. It looks like they can only sent movies out the 13 people at a time, specifically because it looks like those greedy bastards are renting them all.

Rabid Penguin

I'm with you Aristeia, Seattle here and I also got the email. Like you, it's alright, a little refund here and there and a few days without movies, not the end of the world. Much worst things have happened.

DAK

received an apology email from them today.... but I still received my X-Files season 2 disc 5. Guess I won't be getting a credit, but I'll take my netflix flow over a credit any day.

sangarts2

and to think tuesday i just sent 3 back after holding onto them for like 2months! damnit

matsayz

Yeah, i got an email from netflix being like, "oops.... our bad." They offered to credit me for the missing days or whatnot. (arlington, va btw. in case anyone cares about the location.)

Kinda sucks. I'm waiting on the last disc of Tudors season 1, and the first 3 discs of Doogie Howser, season 3. (hell yes, doogie howser. NPH for the win.)

I appreciate that they're going to credit the missing days. Obviously, i'm not pleased about the waiting, but such is life, right?

Aristeia

.. Patch Tuesday screwed them up.

Namster

Two days without Netflix??? aaaahhhhh!!!!

Blockbuster sabotage I say!

PlasmaMachine

So THAT's what happened to my next movie...I suppose Howard the Duck will have to wait a few more days!

Chromeo

@:
Their delivery system runs at a constant pace all the time. Adding more work only means delivery schedules shift. That can not possibly break the machinery.

That would be like saying Chirstmas breaks all the USPS machinery.

Yeah, I was wondering why the same day I got upgraded from the lawsuit that all my movies were held in shipping status. Now I see the alert in my queue. Oh well, I'm sure they'll take care of it.

UofITom

Two days of no service and they feel the need to refund that? Pretty damn noble if you ask me. Their customers should be thanking them up one side and down the other!!!

Well, they notified me before I realized there was an issue, so that's cool. We'll see what their credit is. Either way I'm slammed right now so no movies isn't a bad thing.

LTS!

I think i know what it is.

Anyone else get an email from Netflix saying a class action lawsuit had been settled an you are entitled to a free month of Netflix?

The email included a link to sign up for the offer and start ordering DVDs.

This email went out on Tuesday - I have a feeling that so many people from the class action signed up for their free month that it brought down their delivery system.

@butaneko:

That makes no sense. Why schedule maintenance on Tuesday and Wednesday, when they actually ship things, instead of, you know, Saturday and Sunday, when they do not ship?

brother9

ALL YOUR NETFLIX ARE BELONG TO US.

I got the apology email yesterday here in Corpus Christi, Texas. Then today, the next three flix in my queue arrived in my mailbox. Funny thing is, the turnaround from the shipping facility in Houston was much, much quicker this time. The Netflix outage worked in my favor. Anyone else have a similar experience?

i once accidently sent back my own muppet movie instead of their movie, they never bothered to ask for it back. i had to go buy myself muppets from space again though

New Jersey - one of my disks is still listed as "shipping Monday" and another "shipping Wednesday" - I think it is safe to assume neither has shipped. For my third disk "We expect to ship your next available movie by Friday".

Canoehead

affected in Cleveland as well.

cskaryd

@hagrun:

Exactly. I love Netflix, I can go a few days without them which is probably good for me to get off my fat lazy ass and do something productive anyway. So, thanks Netflix, take your time - I need the exercise!

ItsDon

HEY! I think i might have a clue what the problem is.

I almost forgot about this.

In my previous batch of dvds, they double-sent me one of the discs. I got two copies of disc 3 of The Tudors, season 1.

This has never actually occurred previously for me. I've been a netflix member for about 3 years now. It's possible that a glitch in their shipping system is double sending dvds, without making a record of such. Obviously, this could be problematic... reducing immediate stock, and losing dvds to unsavory customers who just keep their extra discs.

Anyone else have this problem only recently? Or ever, for that matter? I suppose it could just be an untimely coincidence, but i'm loath to assume coincidence. It's much more fun to assume connection and causality.

Aristeia

I reported my returned DVDs as missing. They usually show up as returned the next day. This time it took 4-5 days. At least they showed up. Good to know no one is stealing them from the mailbox.

toddgarvin

Our shipping system is unexpectedly down. We received a DVD back from you and should have shipped you a DVD, but we likely have not. Our goal is to ship DVDs as soon as possible, and we will keep you posted on the status of your DVD shipments.

We are sorry for any inconvenience this has caused. If your DVD shipment is delayed, we will be issuing a credit to your account in the next few days. You don't need to do anything. The credit will be automatically applied to your next billing statement.

Again, we apologize for the delay and thank you for your understanding. If you need further assistance, please call us at 1-888-638-3549.

-The Netflix Team

----

They probably scheduled maintenance to correspond with Olympics watching lo-flow and they f@%$ed it up. Fortunately I'm so wrapped up in the Olympics and European soccer getting started up again I kind of don't care.

Topeka KS here, received the refund email. Guess my Indiana Jones marathon of the first three movies will have to wait a few days. :(

Now, not that i care about the credit, but will it be a whole month or a 1 dvd worth?

Now I got the email...

Got the email (Washington, DC).

Mr. Fluffykins

@fyngyrz: You think that people that are interested in renting (not purchasing) a DVD of The Sopranos or Doogie Howser MD (see above) really care about the difference in quality between a rental downloaded on AppleTV vs. BluRay?

For collectors purchasing movies for their library, there is not doubt that BluRay is the way to go right now. But for the casual NetFlix viewer, who's only going to watch the rental once and send it back, services like Vudu will do just fine.

EBone

I sent two back on Monday and received two more today. Since they listened to their members and kept the multiple queues on single accounts after announcing they were doing away with that feature, I'm more than happy to cut them some slack. If more companies were run like Netflix it would be a better consumer world.

The amount of grief Netflix has saved me is more then enough for me to look the other way for a couple days of outage. I spend too much time on the couch anyhow.

And sorry Ken_Darrow, while this may not be "logical", I still get a bitter taste in my mouth when I see a Blockbuster sign and I think of all the "late charges" I paid to their company. If I have to deal with a slightly less efficient system to avoid that bad taste, so be it. Anyhow, I think Netflix is a dollar cheaper per month (I think), and that makes up for it for me.

newgalactic

@Git Em SteveDave displays attention-grabbing vanity: Have you ever worked with a complex automated system? The symptoms may be easily identified, but the underlying cause can be a lot harder to pinpoint.

Darklighter

We're still without our DVDs promised on August 8th, here in San Francisco. It could just be that our mailman is an idiot.

Then again maybe not. Our shipment promised today got bumped to tomorrow.

Sorry mailman.

I got my movie today, sucka

@Namster: Bravo! Am I the only one to get that MS joke?

SigmundTheSeaMonster

I'll take a discount off the roku player,instead please!

EBone...

...more likely it laughed itself into a coma at the idea of the absolutely horrible quality of streaming media trying to compete with the 36 Mb/s (and up) data rate of bluray...

Yeah, that's probably it. :)

fyngyrz

Blockbuster is much better that Netstinks. Bring the DVDs to the store and depending on your account, get DVDs at the store free for exchange. They log your returned mailed envelopes and instantly start shipping your DVDs on que. No snail mail wait.

Perhaps the machinery at NetFlix threw itself down in disgust over the ease of streaming media like the XBox360, Vudu, Apple TV, and soon, the PS3?

EBone

In reply to something Ebone said, are there not some "casual" Netflix customers who are also building up a library? You know, renting dvd's and then ripping, burning, and adding them to their collections? Not that I'd engage in such illicit behavior...

@: a day's turnaround time is hardly "snail mail". Here is SoCal unless the movie is on waits, everything comes rather quickly.

Blockbuster is where one went for movies in the 90's....

smitherssocal

@matsayz: and to think tuesday i just sent 3 back after holding onto them for like 2months! damnit

Me too! I usually keep mine for a long time then send them back at once...

@newgalactic: I agree, my mother and I rented two movies from Blockbuster (days of the VHS), "Three Kings," and "The Astronauts Wife." When we got home in the "Three Kings" box was a doc on Bats. So we watched Astro's wife and were like, it was an okay movie. So we returned them the next day. They were nice and give us "Three Kings" without any problems. A few days later we got a notice saying that "Astronauts Wife" was late. Mother called and told them we returned it. They said no we didn't and than proceeded to tell us that we will be charged $99 for loosing a video.

Needless to say we never paid, and never went back.

I don't see why people hate on blockbuster so much. At least these days with the no late fees and all. I started using Blockbuster's online service back when it first started so I still have a really good price. $17.99/month for 3 out at a time and unlimited in-store exchanges, plus two free game/movie rentals a month. It works great when you are watching a tv series and just HAVE to get the next dvd(s) right away.

Anyway, I feel bad for netflix customers, but at least they are compensating. I used to use Netfilx and they were always great with their turnarounds.

I say start shipping VHS tapes, now that would be pretty cool. No one else is providing that service.

I got the email last night... and though I'm a bit disappointed I won't have a new dvd today, I'm glad Netflix sent out the email and have offered some kind of a credit. We'll have to see how much that is.

joel.

I did get the email yesterday, and got one of my dvd's today so no complains here (NYC)

RE-L

Update... got my disk today with no problems.

infmom

This is what happens when too many people put 'Roadhouse' in their Cue

Biscuitcleaver

Edmond, OKC FTW.
My wife's Bewitched is coming from Coppel, TX!

ヨシダさん 25

I think Netflix has been a great company. They are always super fast with no issues until now. I can't wait till the xbox gets online rentals.

Meh, guess I'll just use their download service instead. no big deal.

I returned a movie on Monday and it still hasn't shown up as received. It usually takes them 1-2 days to receive it. I don't mind if a company makes a mistake, but it's a little irritating that I didn't get an e-mail notifying me (I had to login to netflix.com) and they went ahead and billed my card today.

iwantcokeinabottle

They sent me an email yesterday saying they couldn't ship my DVD's but today afternoon the were waiting for me.

CaptainSquishy

I'm in the LA area and got 2 of 3 shipped yesterday, arrived today. They were delayed by a day and I've still got a 3rd one MIA. Their site's still showing a pretty serious case of "We're not quite sure what's going on here."

I'm not working right now, so it's disappointing to not be able to have as many DVDs to kill time with, but as long as they credit for the downtime, I'm cool with it. If you want to see some hilarious apoplexy, check out the threads at Hacking Netflix on this topic. You'd think someone cut off these folks' supplies of food and water, not DVDs.

It'll be interesting to see what actually caused this and how preventable it could have been, though. If it could have been prevented by simple redundancies, then I think that raises serious questions about how Netflix is managing their resources.

loudguitars

My Netflix cue right now, Friday morning, lists a certain movie as "Shipping Wednesday" but I received it yesterday (Thursday).

Barcard

@Giz: too soon on the B Mac reference??

lldsandsll

Looks like I'm gonna be watching Chinatown and Charlie Wilson's War for a while lol.

PsychoticLad

I sent two back on Monday, and I haven't received anything this week. We have a distribution center right here in my city, too. Sucks. They better give me a credit.

MonkeySeeMonkeyDo

@Ken_Darrow: I gave up on those useless bastards when they canceled my account after 90 days of non-use. WTF? Was holding on to my account record costing them money or something? They wanted a whole new app filled out so I could rent a couple movies. No thanks. If they don't care enough to hang on to my account then I don't care enough to rent from them.

AndyMac

@Aristeia: Arlington eh? Do your Netflix movies come from Gaithersburg, MD? I got the E-mail as well offering me a credit.

Ironically, yesterday I got 1 of my Netflix movies that is supposedly delayed right now.

theblackdog

Just curious, but has anyone else had about 1/8 of their queue mysteriously deleted during this "shipping problem"? Just wondering because I noticed this morning that 10-12 random movies seemed to be missing from my queue, including one of the 3 that were supposed to be delivered next.

Babboa

People still watch movies?!?

silence04

Has anything like this happened before? I just enrolled last tuesday, and I have to tell you this isn't inspiring a lot of confidence in their service so far. I have only seen the first 3 DVDs I ordered. The website SAYS they will be sending my next three friday, but that was changed from thursday earlier today.....so I guess we'll wait and see.

ZorbaCabatan

At least the finally sent an email out this morning saying they had a problem. Their normally prompt communication has been pretty spotty since Friday.

mekane8