Blockbuster Online Having Mailing Issues As Well?
We just received a tip from reader Michael that Blockbuster online has been having shipping issues with their movies as well. Netflix’s recent outage was settled in about three days, but Michael’s problem has been ongoing for the last four business days. When he called a customer service rep, they said Blockbuster’s shipping centre were having an “allocation issue”, and many other customers have been complaining.
Our own account looks fine—we were shipped something on Monday and Tuesday of this week—but that’s just anecdotal. Our own call to Blockbuster communications to check on the situation went unanswered. How does yours look? Keep in mind that you not getting something shipped in a timely manner could also mean they’re throttling your account, which is especially true if you’ve been shipping stuff in and out really fast lately. [Thanks Michael!]
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Comments (AU Comments | US Comments)
In the KC area I am having some trouble. They received the previous movies on Tuesday and are just sending out the replacements today (Friday). It doesn’t sound like I have it as bad as some folks, though.
I have been having major problems with their shipping as well. I have emailed 8 times and called 4 times and they don’t seem to have a clue. Blockbuster is losing money and I can see why their service is extremely poor. I returned 3 dvd’s and had to wait 5 days before they shipped my next dvds. I return two dvd’s lats week and its four days and no dvd’s have shipped even though I have 73 titles available. My membership is expiring in August and I am going to drop them for good I hope they tank they get what they deserve
I am not having problems. I did finally get the top movie in my queue. I had been waiting on that one for months. So gues they bought more movies.
Maybe this is a NF planted story so BB will look as bad as they do.
I’m having major issues with Blockbuster online. I sent 2 movies back last week on the 3rd, they received them on the 5th. Then, I get an email the same day they received them saying they had sent a movie to me, problem was that they just received that movie back. So, even though it was not in my queue, and I already watched it, they thought I needed to see it again! Anyways, I emailed them about it and they fixed it. But, I’m still having problems because they haven’t shipped anything new yet. They usually send one out the same day they receive them. This is getting very annoying!!
Starting about three weeks ago, end of August, they changed their
allocation program so that if they find a WAITing DVD they STOP
looking even if you haven’t gotten your full shipment (means that
you CANNOT PUT WAIT DVDs on top or you will wait up to FIVE DAYS
before they then WILL look further down the queue. What I hear
is that Mon/Tues they STOP after finding a WAIT DVD, Wed/Thur
they will look a few DVDs further down for an AVAILABLE title
and FRIDAY they will do what they always did before, which is
look up to 35 DVDs down looking for an AVAILABLE title.
UNFORTUNATELY, since I’m an ‘extreme’ user, returning DVDs to the
store the same day I get them and the post office only takes 1
day to get them to me, they do this to me:
1) Since Nov 2007 STOPPED mailing to me on MONDAYS, NEVER ONCE!
2) Even with 40 AVAILABLE titles ON TOP, they send 1 DVD wed and
the other 2 DVDs Friday, every week now. Complaints get me
coupons and free weeks (6 weeks so far in the last month,
and I just got another offer for another week today). This
requires COMPLAINTS and more COMPLAINTS, I’d rather get my
DVDs!
I too have been having problems with shipments. When I first signed up, movies received online could be returned at the local store and shipments would be sent out the same day as the mailer was received by the local store. Then they said the next DVD would be shipped the next business day. Then they said the next business day does not include Monday when they have “limited shipments”. Then they said the movies for which I had exchanged online DVDs had to be returned before the next shipment would occur. Within the past 7 days I have returned 3 DVDs which I had obtained by exchanging mailers last weekend and it’s now Thursday and no movies shipped Monday, Tuesday, Wednesday or today. I’m told they are having “distribution problems” with their Pittsburgh center…an excuse they have been using for two month!!!!! Can we say “Throttling”? That’s when they limit shipments – much like Netflix did until they were taken to court. Sounds like Blockbuster needs a court day also!!!!
I have a HUGE problem with blockbusters shipping. it has now been 3weeks since my last movie was shipped! this is pissing me off