Phones

Apple Sued Class-Action Style for 'Defective iPhone 3G'

Posted by Matt Buchanan at 9:30 AM on August 21, 2008

Enticed by those tricky ads, Alabama resident Jessica Smith rushed out to get one faster than the iPhone 3G's Google Maps could tell her where to go. After a month of it being slower than she expected, only able to touch 3G 25 percent of the time and an "inordinate amount of dropped calls," Ars says that yesterday she slapped Apple with a class-action lawsuit over the "defective iPhone 3G."


 

While the idea of someone in Alabama using an iPhone might take a second or sixty to process, she actually lives in Birmingham, one of the state's few bastions of civilization, which AT&T has blanketed with solid 3G coverage (though congestion is always a possible issue). Given the huge amount of noise about the problems with the phone's 3G--and even Apple's tacit admission of the issue with the 2.0.2 update--she estimates in the suit that the class spans "perhaps tens of thousands" of people.

The actual basis of the suit is that Apple broke its warranty that it would "perform adequately" on 3G. She's asking for Apple to be forced to repair or replace all "defective iPhone 3G" units, plus damages, interest on "monetary relief" and attorney's fees. The suit hasn't actually been made class action yet, but if it does, then this could get interesting. If nothing else, we might learn from the suit where exactly the phone's problems lie, and that might be worth the ride, even if it takes a long time to get there. [Ars Technica]

Comments (AU Comments · US Comments)

jared

Posted August 21, 2008 10:22 AM

Some people need to get a life. They have admitted they are having issues. It will be fixed, why aren't people patient anymore. That being said, my 3G iPhone has been great, signal is not perfect, but it't not perfect on my wifes Samsung either. I don't blame Apple, I blame Optus. But it is still better than Telstra, Vodafone and espicially 3 in my house. So all good.

Dexxie

Posted August 21, 2008 12:01 PM

I've long been very critical of Apple, and their dastardly ways.

And while in one way, I think it's great that Apple, and the people who adore them unquestioningly, are in fact starting to question... To see reality where pretty facade used to reside.

But this is a pretty stupid court case... I've got a 3G i-mate, and it rarely get's full 3G speeds. So many factors result in your actual internet connection be it wireless or wired that any average end user, has about 1 chance in several thousand of realising what's actually causing the problem.

SirFloyd

Posted August 21, 2008 1:13 PM

"why aren't people patient anymore"
Because consumers are sick of being fed half-baked products that still aren't fully functional even after being on the market for months? It's worse in the case of the iPhone. People were gagging for it well before it was released. They could have held off for a month to work these issues out, so that consumers didn't have to to deal with the risk/hassle of firmware updates and the like, without much of an impact on sales.
Not to mention Apple are HUGE. With the money they throw at R&D, you'd think they've have the tech down pat.

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