Comments on: Telstra plays it simple, all business

By: Michelle

Michelle — Mon, 14 Jul 2008 00:47:06 +0000

I can’t believe how hard it is to buy an iPhone through Telstra. If you call their call centre NO ONE knows when it will be available to buy via phone, or when it will be available from other stores. Each time I call I get a different answer. One promised I could buy one from this morning over the phone. So I was on the phone at 8am and guess what – WRONG ANSWER. In NSW it’s only available from 3 stores! Compared to it’s competitors I have found the lack of information available – esp from call centre employees who should have been briefed properly – completely unacceptable. The whole exercise has been poorly handled.

By: Marley

Marley — Fri, 11 Jul 2008 03:47:24 +0000

Wow Melbourne were much better with T-Life, 150-200 people waiting coming round saying hi handing out lollies to everyone and apples, and telstra bought the queue coffee/tea hot choclates from starbucks next door. Was quick and in and out fast they did great!

By: roo

roo — Fri, 11 Jul 2008 02:42:14 +0000

To O

Telstra is not government owned any more in fact telstra is ownded by more mum and dad share holders than most companies so get your facts straight .

By: Steve

Steve — Fri, 11 Jul 2008 02:06:32 +0000

Anyone having trouble buying the iPhone from telstra at the moment? I’ve just tried to find out from them how much it will cost to terminate my contract only to be told that their system in down nation wide and to call back on monday. Does this mean that you cant even buy the iPhone from telstra at the moment too?

By: Nick

Nick — Fri, 11 Jul 2008 01:34:23 +0000

Telstra are delusional! I rang up the complaints line, because I felt they should know why I'm about to take my business to an alternative provider. The lady on the phone said that they would have undertaken a lot of research to come up with these plans! I said you had to be kidding. 80MB a month on a $60 plan?? They can't be serious?!?

I swore I'd never use Optus again, but there's no way I'm getting an iPhone via Telstra.

By: o

Fri, 11 Jul 2008 00:29:55 +0000

well it is a government owned bussiness.Anything they gave you you would be paying for anyway with your taac dollars