HP Admits Nvidia Defects Were Known Since Last Year
Dell isn’t the only laptop maker offering its customers help if they have laptops with certain Nvidia chips that are prone to overheating. HP has issued a list of laptops of its own that feature the chipset and states that it’s been a known warranty issue since late last year. While not offering to swap for new laptops, HP has made it known that if your laptop meets certain criteria then you may be eligible for a free repair. This is good news for those of you with fried portables in your closet, so check out the list on HP’s website to see if you’re affected. [HP via Nanotech]
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Please know that HP has refused to acknowledge that this defect occurs across a broader line of laptops than they have acknowledged.
I own a tx1000 series that suffers from the same defect. There are thousands of forum posts on their forum about this issue. HP has censored some and has refused to acknowledged the defect, even though it is apparent that the issues are exactly the same.
There are also other models of HP laptops that suffer from a separate defect: Vertical lines on the display. HP settled a class action lawsuit regarding this issue on some of their zd7000 series of notebooks. However subsequent 7000 series notebooks and 8000 series notebooks have also had widespread reports of the vertical lines issue. HP seems to be refusing to acknowledge the defect in these as well.
Thanks.
Jason
I am using the HP Pavilion dv9500 and they’re not supporting it. It’s suffering from the exact same problem!
DV9700 are starting to show up on this post now. Most DV9700 purchased during 2008 holiday season. Now that they just past the warranty mark they are all starting to blow up.
Mine went this weekend 3/27/0.
Display driver nvlddmkm stopped responding and has successfully recovered Video hardware error A problem with your video hardware caused Windows to stop working correctly. Problem signature Problem Event Name: LiveKernelEvent. Video freeks out and it’s over.
HP extended the warranty on select models. dv9700 not included. Instead they kept using faulty parts in the new models. If enough people report the problem to HP, HP will be forced to extend the warranty for more laptop models.
I encourage anyone with HP Laptop Nvidia display issues to contact HP and post to thier website and hplies.com. If enough of us complain we can get them recalled.
I had the GPU problem and had my laptop repaired. I was informed by the hp-certified service center (electronics 2000) that the video card was replaced by something that works a lot “better”. After picking up my laptop from the repair center i checked and noticed that my video card was downgraded to a VGA graphics card. Also, my Hard Disk Drive was downgraded from a HITACHI 160GB to a SAMSUNG 32GB. I have no idea why the Hard Disk had to be downgraded. Whats even more annoying is that I was never informed about downgrades. This display of deceit is unacceptable. Thanks a million HP! Another customer lost! :)
Damn! My Dad’s 16-month old DV9500 is having the vertical banding issue with the Nvidia chipset, and this started in March 2009 as well (like 3 months out of warranty!). They won’t do a thing, but say it’s the video chipset and the whole motherboard needs to be replaced at a cost of $300. Sucks for us.
I purchased a dv9715nr with nvidia GeForce 7150M in March 2008. It showed signs of failure twice while under warranty and I used a “band-aid” fix that HP told me. Final failure occurred two months out of warranty and HP is offering me $100 off the repair cost which is $300-$400. I am NOT paying HP to fix a laptop that was defective to begin with!
HP needs to make this right! There are many more laptops that have this defective chip.
HP’s forums are censored–my link to hplies.com was deleted.
HP is deceitful! I’ll continue to fight them on this–at this point I have nothing to lose.
The above comment is correct; HP’s support forums are censoring mentions of HPLIES.COM.
This same website gave me invaluable information to get HP to repair my laptop free of charge.
Read all about it here:
http://h30434.www3.hp.com/psg/board/message?board.id=Hardware&message.id=6730&query.id=200500#M6730
HP, quit fucking your customers like this, man up, and REPLACE THE DEFECTIVE PARTS.