Dell And Gizmo Get It On For Home Computing Support
If only John Mayer’s dad lived in Australia and owned a Dell. Then all of John Mayer’s dad’s tech support questions could have been easily answered by the good folks at Gizmo.
You see, today Dell and Gizmo announced that they were going to get intimate, with Gizmo services like setting up your Dell PC or setting up a wireless network available as an optional extra when purchasing a new Dell machine.
While it’s highly unlikely that anybody reading this would need tech support to set up their own computer, this could be the kind of thing that you purchase for your own mum or dad when buying them a PC, so you can save yourself the 1,742 phone calls about how to get the computer working or, in John Mayer’s case, finding an application.
Pricing is a bit on the expensive side, but look at it this way: they have to put up with all of those inane questions from old people so you don’t have to. Isn’t that worth something?
Pricing is below:
Stand alone services include:Set Me Up – providing assistance with setting-up new Dell computers, transferring files or installing hardware and software for AUD$149.
Network Me – providing assistance with setting-up wireless networks and the devices connected to them, such as Dell laptops and Dell wireless printers, for AUD$169.Combined services include:
Set Me Up and Network Me – providing assistance setting-up Dell computers and creating a new home network for the special price of AUD$243.50.
Set Me Up and Show Me – providing assistance setting-up Dell computers and training for an hour on how to use them for the special price of AUD$223.50.
As I hinted: Not so expensive if you consider the frustration you’ll be avoiding.
[Dell]
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Comments
Sounds good.
Now if only Gizmodo could get to gether will Dell and fix the ridiculous pricing differences between Dell USA and Dell Austrlaia… now THAT would be something…
Well, I am hoping that my company will be able to surpass the service standards of Gizmo at a lower price…Perth based at the moment but we’re growing!
Gizmo is greatly over-priced. The Gizmo guy came this morning and all he wanted to do was to reset my wireless network. I had already set it up by just tinkering around. But that’s all he wanted to do for $187, to just reset it. This is outrageous.
My feeling is that he felt that all his job entailed was to walk in the door, set up someone’s wireless connection, and walk out 10 or 20 mins later. All for $187!
I persuaded him to do a couple of other things. He improved the connection between my monitor and computer by adding the USB connection that was required for the webcam to function. The necessity for this connection was not clear in the Dell documentation.
He also helped me get Win 7 Aero to work the way I wanted it.
When he had shown me his competency – and because I had misplaced the password for the wireless network – I let him reset my wireless network. I noticed he went through exactly the same steps that I had already worked out.
In total, he spent an hour here. And he said that I could always get Gizmo back for any other help I needed. At who knows what cost? I think I prefer to ask the IT guys at work.
Surely someone can undercut this outrageous price: $187 per hour (usually $187 per 20 minutes). Gizmo is preying on Dell’s customers. Gizmo is preying on older people. .