We heard new plans from Virgin last week for their HSDPA-based phone + broadband boxes, and TPG also threw down some good news for the “I don’t want no stinkin’ landline” brigade. Over on the Whirlpool forums, a TPG rep announced they want to introduce two naked DSL plans. Lovely naked ladies not included, except here now and then when we get the lamest excuses – next time we’ll run a guy with ripped abs, okay?
From the forum:
TPG would like to introduce ADSL2+ ULL plans.
ULL Plan includes data line and customers don’t have to subscribe Telstra copper line.
ADSL2+ All in One Basic | 25GB* (18 Peak+ 7 Off Peak) | $59.99
ADSL2+ All in One Super | 150GB* (35 Peak+ 115 Off Peak) | $79.99*Speeds will be shaped to 64k/64k when download quota is reached.
Your opinion would be greatly appreciated.
Needless to say opinion is being shared. All I can say is I’m moving house very soon and I hope this goes live before I’m in need of a new hook up.
Stephen Rangott
July 30, 2007 at 9:12 AM
My advice is to avoid TPG at all costs
Im currently waiting to churn after a Loooong 6 month contract. The problems I had with just the internet connection. I cant imagine what it would be like if I relied on it for my phone.
To be honest I cant believe that TPg hasnt gone bankrupt, being voted one of the worst ISP’s in Australia
Report PermalinkSeamus
July 30, 2007 at 9:38 AM
Still waiting? I’d generally heard they were dodgy on the marketing front (back when they got into some trouble over $29.95 pricing plans) a few years back, but are now generally on the up and up. Hadn’t heard horror stories, and have heard some good experiences recently too.
Thanks for the heads up, Stephen. Any other insights from TPG travellers?
Report PermalinkGL
July 30, 2007 at 10:34 AM
TPG is great, no downtime no problems, the only this is it is bare bones but they are offering IPTV and lots of stuff and very cheap i would recommend them anytime
Report PermalinkAdz
July 30, 2007 at 11:47 AM
I don’t believe I have read anything about TPG offering Line Rental.
You do not have to subscribe to Telstra, but you must be on their copper.
I have been on the new ADSL2+ All in One Super | 150GB* (40 Peak+ 110 Off Peak) for 1 month now.
I find TPG good, but then I’m a geek and use the Whirlpool forums to fix my problems usually rather than their customer service.
Report Permalinkpauly goldston
July 30, 2007 at 2:25 PM
id like to see a adsl2+ plan that allows us not to pay line rental and then we can just use voip. That plan sounds uber good. how much are set up costs though i.e installing the data line etc?
Report PermalinkChris
July 30, 2007 at 3:35 PM
TPG is suited to more advanced users who can fix most niggling problems themselves – because most niggling problems are caused by the user anyway. The call centre is frustrating at best.
I’ve had TPG for 5 years +, now on ADSL2+, and not a problem that wasn’t easily sorted.
If you’re fine with that, TPG offers a great, cheap product. The reps on Whirlpool are quite useful, well moreso than the Pinoy call centre.
Report PermalinkAdz
July 30, 2007 at 3:40 PM
As I quoted before, I have found nothing to show TPG are providing line rental in their plans.
Setup cost are as follows:
I pay line rental through Telstra. Initially I didn’t want to be with them, but did want to get the cheapest line rental.
Report PermalinkSeamus
July 30, 2007 at 10:54 PM
Adz, I’m not sure what you mean about the line rental, but these prices don’t NEED line rental. They just need a copper line running into the home. So technically these prices are a shade more expensive than equivalent plans run over other line agreements, but that’s because they incorporate the ULL cost.
So this could be part of that next big step in ADSL – no line rental necessary.
Report PermalinkAdz
July 31, 2007 at 8:53 AM
Seamus, I finally found the thread.
Now it’s making more sense. I could potentially switch to this plan an not have to pay Line Rental. I’ve been using VOIP for over a year and the main change with VOIP would be that it would occur for incoming calls too.
I guess it makes more sense as Mobile plans becomes more competitive to a point where people only use mobiles. I lived in the US for 5 years 2000-2005 and wife and I just had Mobiles no land line.
Report PermalinkDave
August 2, 2007 at 3:30 PM
I’m moving house soon. Looking forward to these new plans. I’ve been a customer of TPG for 10 years and have never had a problem. I know 8 people that also have TPG connections. No problems so far.
Report PermalinkDavid
November 15, 2007 at 1:01 PM
What Chris said was right. TPG has been good on their connection speed, quality and money for value, except poor call centre for in-experienced end-users – they found TPG is hopeless. However if you move onto level 2 support or dealer line, you get very efficient response. We have introduced over 100+ of our clients to TPG and they all seem happy for now.
We will keep monitoring their business’ performance.
Report PermalinkMiggs
January 10, 2008 at 2:04 PM
Just as importantly as including VOIP in the package is the ability to keep your existing land line number as offered by iiNet. If TPG can offer all this then the will lead this new market.
Report PermalinkCharliebrownau
March 22, 2008 at 5:12 PM
The creator of the news post may want to
change the topic name
CLOSE TO LAUNCH
its almost July 2008 and
still NO NEWS on the retail date of
TPG NAKED ADSL
A thread exists on wp that people WANT
Report Permalinkto get NAKED TPG ADSL but no TPG rep
ever replies
mariah
April 9, 2008 at 11:56 AM
^^^ I’ve just come off the phone from TPG – No word on Naked DSL. I mentioned it’s been close to a year since their announcement and not one rep from the company is responding to questions on their own forum.
Honestly, TPG are shockingly bad for customer service. Their helpdesk is an oxymoron. The only reason I am with them is I can download above-and-beyond their limits but just pray you never ever have to call their helpdesk.
It’s a damn shame about naked DSL. Internode announced a $40 free local/national and 30gb download/mth. They’ve finally launched and it’s going to cost $100 for the same service + phone call costs.
Someone needs to offer a decent service as Australian’s are being bent over a barrel with regards to broadband and telecommunications in this country. Why on earth do we pay so much for restricted access.
Until someone sorts this mess out we’ll remain a third-world internet nation and business will continue to avoid us.
Report PermalinkCarmine
November 11, 2008 at 9:16 PM
I am searching for a new plan for Broadband and I was looking at the new naked adsl2.
Report PermalinkIf you have a naked adsl2+ can you tell me if the voip is clear like a land line?